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Joymomoffour
Astronaut

Re: Samsung Washer - Brown Residue - DISGUSTING!

JUMP TO SOLUTION

I also have a Samsung washer/dryer having the same problem as everyone else. Is there a recall or anything we can do about it? I just lost my husband in an accident and I don't have extra money to replace clothing and washer! I have run the self-wash several times and now it is worst! I followed your instruction and still have issues. we bought it from HHGREG and now they are no longer in business. Where or who should I go to? 


@SamsungGill wrote:

Hey everyone,

 

To keep your washer tub clean, use the SELF CLEAN cycle at least once a month or every 20 cycles.

 

Perform the recommended procedures below when using the SELF CLEAN cycle. On 2011–2013 models, the SELF CLEAN cycle is labeled “Pure Cycle.”

  1. Remove all items from the washer tub and ensure the tub is empty. Laundry left in the tub during the SELF CLEAN cycle may be damaged.
  2. Press Power to turn on the washer.
  3. Turn the Cycle Selector to SELF CLEAN (or select Pure Cycle).
  4. Press and hold Start/Pause (Hold to Start).
  5. After the SELF CLEAN cycle, leave the lid open to dry.

 

Note:

  • The water temperature for SELF CLEAN is set to Hot and cannot be changed.
  • When noticeable residue is present in the washer tub, add 1 cup (8 fl.oz or 240ml) of liquid chlorine bleach to the bleach compartment before you start the SELF CLEAN cycle.
  • Do not use or mix any other detergent or chemicals during the SELF CLEAN cycle. If necessary, run a RINSE+SPIN cycle after the SELF CLEAN cycle has completed to help remove any residual residue.
  • Please be aware that certain usage and environmental conditions may result in residue build-up or odor in the washer tub.

 

Caution:

  • Check the washer tub before using the SELF CLEAN cycle. Remove any water remaining in the tub by running the SPIN ONLY cycle before starting the SELF CLEAN cycle.
  • If there is chlorine bleach left in the washer tub for an extended period of time, rust can occur.

 

If you have additional questions you can go here: https://www.samsung.com/us/support/troubleshooting/TSG01108629/ or reach out to me or another Moderator in a direct message!



@SamsungGill wrote:

Hey everyone,

 

To keep your washer tub clean, use the SELF CLEAN cycle at least once a month or every 20 cycles.

 

Perform the recommended procedures below when using the SELF CLEAN cycle. On 2011–2013 models, the SELF CLEAN cycle is labeled “Pure Cycle.”

  1. Remove all items from the washer tub and ensure the tub is empty. Laundry left in the tub during the SELF CLEAN cycle may be damaged.
  2. Press Power to turn on the washer.
  3. Turn the Cycle Selector to SELF CLEAN (or select Pure Cycle).
  4. Press and hold Start/Pause (Hold to Start).
  5. After the SELF CLEAN cycle, leave the lid open to dry.

 

Note:

  • The water temperature for SELF CLEAN is set to Hot and cannot be changed.
  • When noticeable residue is present in the washer tub, add 1 cup (8 fl.oz or 240ml) of liquid chlorine bleach to the bleach compartment before you start the SELF CLEAN cycle.
  • Do not use or mix any other detergent or chemicals during the SELF CLEAN cycle. If necessary, run a RINSE+SPIN cycle after the SELF CLEAN cycle has completed to help remove any residual residue.
  • Please be aware that certain usage and environmental conditions may result in residue build-up or odor in the washer tub.

 

Caution:

  • Check the washer tub before using the SELF CLEAN cycle. Remove any water remaining in the tub by running the SPIN ONLY cycle before starting the SELF CLEAN cycle.
  • If there is chlorine bleach left in the washer tub for an extended period of time, rust can occur.

 

If you have additional questions you can go here: https://www.samsung.com/us/support/troubleshooting/TSG01108629/ or reach out to me or another Moderator in a direct message!




 

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userfYCT54ZLh6
Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

JUMP TO SOLUTION

This “SOLUTION” does not work!!!!!

Samsung, I guess you would rather get a bad name than to address the concerns of your consumers. This is not a cosmetic problem! Mold is a real issue and can cause many health problems!! That seems very serious to me.

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usereBlVv1S2PE
Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

JUMP TO SOLUTION

I am having a very similar problem.  I have tried the soaking bleach water overnight and the vinegar solution - both suggested on the Samsung website.  But, the problem

still exists.  I have cleaned all removable parts, wiped down and scrubbed the basket/pan and it’s lips and yet I still have slimy brown flakes getting on my “clean” laundry and basket/pan of the washing machine.  I’m wondering if this is coming in during the rinse cycle and if so from where. This defeats the purpose of washing laundry.  It’s gross.

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

JUMP TO SOLUTION

@usereBlVv1S2PE   We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userIJMqaflBpJ
Astronaut

Re: Samsung Washer - Brown Residue - DISGUSTING!

JUMP TO SOLUTION

This is NOT resolved...  6/8/2019 and I have the same issue...  Followed all the instructions and I still get the brown floating chunks in the water...

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userFSjKjjk38O
Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

JUMP TO SOLUTION

This solution does nothing at all to fix the problem. I am currently running at least 3 clean cycles a week. I am currently on my 8th one today and there is still sludge all in my machine.  To say I am disappointed in Samsung is an understatement. 

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userHXGjhsldEt
Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

JUMP TO SOLUTION

Yeah. Self Clean doesn't help when the space between the metal and plastic portion of the pulsastor is filled with mold. MAJOR DESIGN FLAW. I could buy a new pulsator, but that means I'm committed to buying a new pulsator every single year (for $125) every year I own the machine if I don't want to suhject my children to black mold. This is egregious, 

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userADLWfGFNBV
Astronaut

Re: Samsung Washer - Brown Residue - DISGUSTING!

JUMP TO SOLUTION

No, self clean doesnt help.

stop saying that this is the fix for us. tried bleach and vinger and about a thousand self-cleaning washes.

i feel like i need to take it apart and pull the tub out to clean it. (self clean....)

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user2kRNxp0f7M
Astronaut

Re: Samsung Washer - Brown Residue - DISGUSTING!

JUMP TO SOLUTION

HELP! I am having the same issue. Brown sticky residue everywhere in my washing machine. I am horrified to be reading this Samsung!!!!! Is there a recall? Reading through the threads it does not look like there is resolution that fully cleans out the washer? I cannot imagine washing my clothes in mold or nasty hidden build-up. This is outrageous. Please advise ASAP.

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

JUMP TO SOLUTION

@user2kRNxp0f7M I would be delighted to look into this for you! Could you send me a private message with your full model and serial number?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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