Seriously? This does not work!It is interesting how we all seem to have washers between 2 - 2 1/2 years old that this happens. When are you going to do something about this??
I have the same problem to. I notice that the Samsung machine does not drain all the water out of the water. Even if you put on the spin cycle after washing.
There's always a resdue of water that stays in the machine. You can notice this by moving the inside drum with the machine off, you can heard water splashing with each movement. This is causing the buildup of mold, over time. Doesn't matter if you run the self clean cycle the mold build up ever present. It's just a bad engineering design. Running a self clean cycle is a waste of time and money, since the mold build-up is very fast. This is the first time I ever bought such an expensive washing machine such a big problem. This the first time that I bought a washing machine that leave mold residue on my cloths and needs to be constantly clean wasting water and electricity. Samsung should recall all these machines and fix the problem.....
OMG I am so up set with Samsung!
If you are looking for a washer, please DON’T WASTE YOUR MONEY WITH THEM.
I have the same problem as many others here: BROWN RESIDUE in my washing machine and Samsung DIDNT AND WILL DO ANYTHING ABOUT IT.
We bought our washer 14 months ago. I only use HE products and always did SELF CLEAN every 20 wash cycles. A few weeks ago this disgusting brown residuos began to appear in my washer and belive me it is a lot. I can’t wash my clothes. It smells so bad.
I did the Self Clean more then 12 times using Affresh, vinagre and the Brown residue WONT STOP TO COMING.
We spent two weeks calling Samsung warranty requesting repairs and do you know what they told to us? They can not do anything about it! This is a cosmetic problem. You will need to replace your washer completly.
Excuse me??!! Is this a cosmetic problem?? Something is really wrong here and this piece of  are playing with us. (Sorry about the vocabulary, but for me it is what they look like)
This is unacceptable!! This desearves a law suit.