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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Could you send us a private message so that we can get some additional information?  http://bit.ly/2ihPL97


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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Same issues with our WA50M7450AW.  We bought this one after the recall on the last one.  My daughter has a mold allergy, if this is making her sick and Samsung knew they had a problem I'll be extra mad.

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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@useraEJCKDILBv  Please send us a private message with the full model code and serial number so that we can look into this for you: Link

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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As with MANY others on this forum, I have an issue with my top-loading Samsung washer (WA45H7000AW/A2) where it leaves black dirt at the bottom of the drum after washing.  No amount of "self-clean" will fix this (unless you're telling me it will take more than 10 times in a row, with bleach, vinegar, etc.).  I removed the washer plate and it is filled with a black modly substance that is seemingly trapped (pic showing bottom of washer plate attached).  I called Samsung and no matter who I talked to  they had ABSOLUTELY NO IDEA ABOUT  this issue.  Which is strange because...

 

...on the many forum posts about this issue, a Samsung moderator engages the poster and requests information, ostensibly so that they can provide a solution.  Yet there is never any followup stating what the solution is (other than perhaps buying a non-Samsung washer).  So this is the last chance before I never buy anything from Samsung again...IS THERE IN FACT A SOLUTION????  (Samsung, please post solution publicly or not at all)IMG_20190810_200548374.jpg

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Please send a private message with your serial number. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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No thanks.  Please provide the solution, if any. 

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Asteroid

Re: Samsung Washer - Brown Residue - DISGUSTING!

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How were you able to remove washer plate?

I'd like to see what's going on under mine.

 

I was informed a "specialized team" was handling my request 4 days ago and would be in contact.

 

Chirp

 

Chirp

 

Chirp

 

 

 

Meanwhile, my family of five has no clean clothes, towels, etc. 

I washed a small load of my old running clothes yesterday  since I am not worried about the filth ruining them.  Disgusting results.  I shouldn't have to inspect every article of clothing after it's washed.  I am so frustrated.

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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First, remove the plastic cap in the middle.  Pop it off carefully with a flathead screwdriver.

 

Second, use a 10mm socket wrench to loosen and remove the bolt.  After that, it's a bit difficult to get the plate up but it can be done.  

 

It was gross under there.  And that's after having run the "self-clean" feature (with bleach, vinegar, etc) at least five straight times.  

 

This was a last-ditch effort to get an answer from Samsung.  But given my experience with them on the phone I predict a new (non-Samsung) washing machine in my future.

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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We are having a similar problem with dirt and residue in the bottom of our washer. It gets worse when we do not use the machine for a week or so. Our washer was purchased 5 years ago and we have been extremely disappointed with the Samsung washer/dryer. Love to know what the fix is? I have had to run a number of rinse cycles since getting home from vacation so I can try and wash without dirty stuff all over my clothes. Disappointing that so many people are having the same problem.

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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@userSQrnwQe2NL I would be delighted to look into this for you since I understand the frustrations. Mind sending me a private message with your full model and serial number?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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