Same issues with our WA50M7450AW. We bought this one after the recall on the last one. My daughter has a mold allergy, if this is making her sick and Samsung knew they had a problem I'll be extra mad.
As with MANY others on this forum, I have an issue with my top-loading Samsung washer (WA45H7000AW/A2) where it leaves black dirt at the bottom of the drum after washing. No amount of "self-clean" will fix this (unless you're telling me it will take more than 10 times in a row, with bleach, vinegar, etc.). I removed the washer plate and it is filled with a black modly substance that is seemingly trapped (pic showing bottom of washer plate attached). I called Samsung and no matter who I talked to they had ABSOLUTELY NO IDEA ABOUT this issue. Which is strange because...
...on the many forum posts about this issue, a Samsung moderator engages the poster and requests information, ostensibly so that they can provide a solution. Yet there is never any followup stating what the solution is (other than perhaps buying a non-Samsung washer). So this is the last chance before I never buy anything from Samsung again...IS THERE IN FACT A SOLUTION???? (Samsung, please post solution publicly or not at all)
Please send a private message with your serial number. http://bit.ly/2XERsky
How were you able to remove washer plate?
I'd like to see what's going on under mine.
I was informed a "specialized team" was handling my request 4 days ago and would be in contact.
Meanwhile, my family of five has no clean clothes, towels, etc.
I washed a small load of my old running clothes yesterday since I am not worried about the filth ruining them. Disgusting results. I shouldn't have to inspect every article of clothing after it's washed. I am so frustrated.
First, remove the plastic cap in the middle. Pop it off carefully with a flathead screwdriver.
Second, use a 10mm socket wrench to loosen and remove the bolt. After that, it's a bit difficult to get the plate up but it can be done.
It was gross under there. And that's after having run the "self-clean" feature (with bleach, vinegar, etc) at least five straight times.
This was a last-ditch effort to get an answer from Samsung. But given my experience with them on the phone I predict a new (non-Samsung) washing machine in my future.
We are having a similar problem with dirt and residue in the bottom of our washer. It gets worse when we do not use the machine for a week or so. Our washer was purchased 5 years ago and we have been extremely disappointed with the Samsung washer/dryer. Love to know what the fix is? I have had to run a number of rinse cycles since getting home from vacation so I can try and wash without dirty stuff all over my clothes. Disappointing that so many people are having the same problem.