I have the same issue that many others are having with their Samsung washer. There's 17 pages of it here: https://us.community.samsung.com/t5/Washers-and-Dryers/Why-is-there-dirt-in-the-bottom-in-my-machine...
Mine is model wa45h7000aw/a2. All of the photos everyone has posted look exactly the same as mine, with dirt and debris on the bottom, even after running self-clean multiple times. Every time it seems that a Samsung rep requests a private message to look into it further. Does this go anywhere?
I’m at my wits end. All our clothes, our towels, my husbands uniforms for work are all stained with this disgusting residue that won’t come out. I originally thought it was the dryer leaving the stains maybe because the heating element was burning the clothes but now I’m not so sure. Every piece of anything we’ve ever laundered is marked with these stains that won’t come out. I’ve ran the self clean cycles with bleach, then vinegar, then afresh washer cleaner, then rinsed all that on another self clean cycle to make sure nothing is left behind, that took the entire day to clean and it’s still doing it. When I contacted Samsung they acted like they didn’t know anything about it and said there’s a recall on the washer and would come out and repair the spin on the washer but I can’t even get them to contact me. It’s a joke. My set isn’t even 3 years old yet. I don’t have the means to buy another set, at 1500$ these should’ve lasted me for at least 10 years or better. I’ll never buy another Samsung product, such a waste. Anybody have any options for a fix??
Read throught the threads in this forum. You are not alone.
I have had same problem for 6 months on a 2 year old machine.
It appears the only true fix is: Samsung recall(hasn't happened yet), class action lawsuit (hasn't happened yet) or buy a new washing machine.
Looks like I’m having the same issue as many other people. Started noticing brown residue floating in my washer. Ran several “self clean” cycles to no help. I vacuumed out to the residue with a wet vacuum and ran a self clean again. I’ve pulled the hoses off to clean and have been trying to get the pulsator off to inspect underneath. I’m unable to remove it. When I took the cap off the pulsator, it was covered in a brown slime like reside. Felt like vomiting. Never would I have thought I’d be seeing this.
Have been reading the numerous posts about this issue.
After many months of frustration and damaged clothing, it is time I chimed in.
My washer (WA48H7400AW) is about 2.5 yers old. I had brand new plumbing insalled for my washer at the same time. I have been using high efficiency detergent since day one. I have always tried the clean cycle on numerous occassions.
However, nothing is getting rid of the disgusting brown flakes of dirt(!)/mold(!!)...whatever it is. I wipe the bottom cean after every wash, wash a new load, and it always comes back. This has been an ongoing problem for 6 months now. Is it a draining problem? I can hear water sloshing around under the tub if I shake it. Not good, right?
Along with my recently non-working Samsung refrigerator, I am ready to swear off all Samsung appliances. Note that I have 3 Samsung flat screen TVs and my husband has been a happy Samsung cell phone user for years.
Please fix this. Please help. We are a family of five and this problem is a PROBLEM.