To keep your washer tub clean, use the SELF CLEAN cycle at least once a month or every 20 cycles.
Perform the recommended procedures below when using the SELF CLEAN cycle. On 2011–2013 models, the SELF CLEAN cycle is labeled “Pure Cycle.”
If you have additional questions you can go here: https://www.samsung.com/us/support/troubleshooting/TSG01108629/
As I already stated in my original post, I use the SELF CLEAN cycle religiously, at least two or three times a month, including using chlorine bleach occasionally. This weekend alone I ran the self-clean cycle three times back to back, and after EACH time I was wiping up gobs of brown gunk, not just a few flakes. As stated in other posts, this does NOT solve the problem. The mold issue seems to be quite prevalent and needs to be addressed by Samsung with some type of recall or reimbursement. I disagree that it is rust, but even if it was, a rusting washing machine is still a manufacturer defect.
To be quite clear, the visible washer tub is quite shiny and clean, no rust or mold traces on the inside of the visible part of the tub. The gross brown flakes left over after a wash are coming from inside the washing machine where I can't see or reach.
Please send us a private message with your full model code and serial number so that we can look into this for you.
Did you get an acceptable solution? I know what the problem is and have gone through this with samsung over the past month. It's a design flaw - there is nothing you can do to fix it unless you replace the piece of metal underneath the tub. That piece of metal remains damp because the washer does not completely drain. That piece of metal corrodes over time and eventually gets all over everything. It's not stainless steel or coated with anything, that's why it happens. Trust me, I've been through it and they will tell you to run clean cycle but that does nothing. I contacted the BBB and filed a complaint. Samsung did the right thing and gave me 85% of my money back even though my machine was 6.5 yrs old. Hopefully this was resolved for you but if not, this should help.
How did you get Samsung give you back 85% of the purchase price? What number did you call? I called them and all they keep saying is my washer is out of warranty and there is nothing they can do about it. This is so bs that Samsung is not willing to stand behind there products with problems.
@userVlH3tFk4xk Do you have any tips on how to make this happen? We have had this issue on and off for awhile and today it started happening again and we are done. I'd like to know how to approach it with a refund in mind. Any help you could give us would be so appreciated. Thank you!
I have the same problem. We run the self clean monthly and yet we have black stuff floating in the water and on our clothes. The problem is dirt gets stuck in the drum between the layers and you cant get it out. This is ridiculous and needs to be corrected by Samsung. I am at the point i am ready to replace all my appliances and neverbbuy the products again
I'm sorry to hear that, can you send me a private message with your full model number and serial number, and pictures of the symptoms you are experiencing?
@SamsungCaleb Would you be able to look into my problem as well. My washer started giving off brow flakes and also whenever I used it there is a lot of dirt or tiny sand from the bottom of the washer. I opened up the bottom pulsator and the metal part is corroding which giving off all the brow flakes and tiny sand whenever the washer being used. Please help me to resolve this since apparently this is a design flaws.