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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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To keep your washer tub clean, use the SELF CLEAN cycle at least once a month or every 20 cycles.

 

Perform the recommended procedures below when using the SELF CLEAN cycle. On 2011–2013 models, the SELF CLEAN cycle is labeled “Pure Cycle.”

  1. Remove all items from the washer tub and ensure the tub is empty. Laundry left in the tub during the SELF CLEAN cycle may be damaged.
  2. Press Power to turn on the washer.
  3. Turn the Cycle Selector to SELF CLEAN (or select Pure Cycle).
  4. Press and hold Start/Pause (Hold to Start).
  5. After the SELF CLEAN cycle, leave the lid open to dry.

 

Note:

  • The water temperature for SELF CLEAN is set to Hot and cannot be changed.
  • When noticeable residue is present in the washer tub, add 1 cup (8 fl.oz or 240ml) of liquid chlorine bleach to the bleach compartment before you start the SELF CLEAN cycle.
  • Do not use or mix any other detergent or chemicals during the SELF CLEAN cycle. If necessary, run a RINSE+SPIN cycle after the SELF CLEAN cycle has completed to help remove any residual residue.
  • Please be aware that certain usage and environmental conditions may result in residue build-up or odor in the washer tub.

 

Caution:

  • Check the washer tub before using the SELF CLEAN cycle. Remove any water remaining in the tub by running the SPIN ONLY cycle before starting the SELF CLEAN cycle.
  • If there is chlorine bleach left in the washer tub for an extended period of time, rust can occur.

 

If you have additional questions you can go here: https://www.samsung.com/us/support/troubleshooting/TSG01108629/ 

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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As I already stated in my original post, I use the SELF CLEAN cycle religiously, at least two or three times a month, including using chlorine bleach occasionally.  This weekend alone I ran the self-clean cycle three times back to back, and after EACH time I was wiping up gobs of brown gunk, not just a few flakes.  As stated in other posts, this does NOT solve the problem.  The mold issue seems to be quite prevalent and needs to be addressed by Samsung with some type of recall or reimbursement.  I disagree that it is rust, but even if it was, a rusting washing machine is still a manufacturer defect.

 

To be quite clear, the visible washer tub is quite shiny and clean, no rust or mold traces on the inside of the visible part of the tub.  The gross brown flakes left over after a wash are coming from inside the washing machine where I can't see or reach.   

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Please send us a private message with your full model code and serial number so that we can look into this for you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Did you get an acceptable solution? I know what the problem is and have gone through this with samsung over the past month. It's a design flaw - there is nothing you can do to fix it unless you replace the piece of metal underneath the tub. That piece of metal remains damp because the washer does not completely drain. That piece of metal corrodes over time and eventually gets all over everything. It's not stainless steel or coated with anything, that's why it happens. Trust me, I've been through it and they will tell you to run clean cycle but that does nothing. I contacted the BBB and filed a complaint. Samsung did the right thing and gave me 85% of my money back even though my machine was 6.5 yrs old. Hopefully this was resolved for you but if not, this should help.

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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How did you get Samsung give you back 85% of the purchase price? What number did you call? I called them and all they keep saying is my washer is out of warranty and there is nothing they can do about it. This is so bs  that Samsung is not willing to stand behind there products with problems.

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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@userVlH3tFk4xk Do you have any tips on how to make this happen? We have had this issue on and off for awhile and today it started happening again and we are done. I'd like to know how to approach it with a refund in mind. Any help you could give us would be so appreciated. Thank you!

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Halo

Re: Samsung Washer - Brown Residue - DISGUSTING!

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Leave the washer open when not in use (solves mold problems)

It might be some sort of rust/deterioration

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I have the same problem.   We run the self clean monthly and yet we have black stuff floating in the water and on our clothes.  The problem is dirt gets stuck in the drum between the layers and you cant get it out.  This is ridiculous and needs to be corrected by Samsung.   I am at the point i am ready to replace all my appliances and neverbbuy the products again

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Samsung Moderator
Samsung Moderator

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I'm sorry to hear that, can you send me a private message with your full model number and serial number, and pictures of the symptoms you are experiencing? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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@SamsungCaleb   Would you be able to look into my problem as well. My washer started giving off brow flakes and also whenever I used it there is a lot of dirt or tiny sand from the bottom of the washer. I opened up the bottom pulsator and the metal part is corroding which giving off all the brow flakes and tiny sand whenever the washer being used. Please help me to resolve this since apparently this is a design flaws. 

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