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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I've had my washing machine (model WA0K8600AV/A2) for 4 years and since last year I've had this disgusting brown residue in my freshly "washed" clothes. I've used the self-cleaning cycle to try and get rid of it and I must have used it at least a hundred times (which pretty much is not an exaggeration). I stopped the machine at least 5 times each self-cleaning cycle to remove the brown residue and have seen no sign of its quantity diminishing. I am dissappointed in the product since it is relatively new and should not be doing this. I've done thousands of loads in my life with other washing machines and have never had this problem. Not only have I tried the self-cleaning cycle, I've also tried using vinegar and baking soda. I'm going to attempt to use Coca-cola method and see if that fixes the problem. After reading this forum I find it horrific that nothing has been done by Samsung to solve this issue which clearly comes from its manufacture and not its maintenance. I've called them and gotten the same response as many on this forum, most on the line of "you must use the self-cleaning cycle every 20 loads" and "this is just a maintenance problem". It's a disgrace to know that many other people have been lied to about the quality of this product and have all had the same problem, which is universally being ignored by Samsung who is not taking up their responsibility.Vinegar and Baking Soda Test Close-UpVinegar and Baking Soda Test Close-UpCoca-Cola TestCoca-Cola TestBrown Residue before testingBrown Residue before testingVinegar and Baking Soda TestVinegar and Baking Soda TestBrown Residue taken out of the machine halfway through a washBrown Residue taken out of the machine halfway through a washBrown Residue Close UpBrown Residue Close Up

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Astronaut

Re: Samsung Washer - Brown Residue - DISGUSTING!

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EVERY time I wash anything, there is dirt or a brown residue onmy clothes and left in the washing machine. Please don't send me a link on how to clean it because I've done this TONS of times. Its ruining my clothes and no one will help me. I can't get any answers or any help. I've already had to replace a Samsung dryer and refrigerator that were barely a year and a half

old with no help at all and no replacements or money back. Very frustrating!! $3,000 and already replaced!! Please help!!!! I can even send a picture!!

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I too am having the issue with the brown sludge and residue on all my clothes when we wash our clothes.

i have kids with asthma and allergies and I come to find out that this is a defect with the washer that Samsung is basically ignoring!! Ridiculous!!

i have followed all the steps for cleaning the washer and it still happens.

looks like the only thing that will get their attention is a class action law suit. 
Everyone, take and save pictures of the residue on your clothes. I cannot imagine that this is safe or healthy.

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Astronaut

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I also have the same problem.  I have put it into pure cycle MANY times.  I drop in bleach every other load.  I normally will wash the clothes, then rinse the clothes.  Somtimes have to wash the clothes in the sink.  AFTER, I need to set on spin.  I set it on spin after EVERY load.  I believe now in just throwing out most of my clothes rather than washing them.  Also, I have the blow up Samsung machine that was supposedly fixed.  All they did was to put a pin in so that it does not blow up in my face.  I too,  will never buy another Samsung product.  


@user3FpxJadqh2 wrote:

My Samsung WA45H7000A washer has been leaving brown residue on our clothes for months.  We have only had this washer for less than three years.  I have cleaned and cleaned the inside of the washer, as well as run the self-cleaning cycle many, many times in the past three years.  Finally, I decided to investigate what is causing the disgusting residue on our clothes.  As soon as I took the bolt cover off of the pulsator, I knew what the problem was.   Just under that cover, there was mold.  I took out the bolt and removed the pulsator and there is mold ALL OVER under it and all the way down to the bottom of the washer which you can not get to to clean.  How disgusting!  I have been washing my kids' clothes in this mold for months and months?!?!  I'm sure Samsung is going to do nothing about this!  There is no way to clean this - I am going to have to get a new washer.  I sure hope my Samsung dryer, refrigerator, dishwasher, stove, and microwave last longer than this!  I will never buy Samsung products again!


 

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Astronaut

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I am also having this same issue.  I have run the clean cycle many times with and without bleach and the residue at the bottom didn't even go away.  My clothes come out dirtier than when I put them in.  There is brown slimy things stuck to my clothes, and dirt and sand. I can not figure out how to clean any filters that may be clogged there are no filters visible.  I also have not had any luck with trying to find out how to take the bottom cover of the tub off, assuming that is where the filt is coming from?  I am regretting buying the same washer for my second home and hope that I don't start seeing the same issue there.  Very disappointing for the money spent.  

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I am having this EXACT same problem!! What the heck is this dirt/grit/sand in the bottom of my washer?? I've run so many self-clean cycles. I clean it out by hand, do another load, and it's all right back in there. This is disgusting. What is going on, Samsung?? Why is this an issue??

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Constellation

Re: Samsung Washer - Brown Residue - DISGUSTING!

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I have the same issue but I was able to remove the agitator on the bottom of the drum. So the issue here is self clean cycle if you never run it, aside from using baking soda and vinegar maybe the Coca Cola guy has some truth to his method. So I noticed the same issue as everyone else and I run the self clean cycle regularly. Also I do vinegar and baking soda and leave the lid open at all times posible. Well that worked well until now. Now fast forward to removing the agitator at the bottom that is made of metal not plastic. So it turns out it's a metal clad design so the underside of the agitator is plastic wrapped in metal and in between all this gunk and bacteria live there. It's stuck you cant put it apart with out bending out the metal part. This is a horrible design flaw and something they should of caught from the beginning. Maybe make the agitator from plastic all together but it won't have the premium feel and look. Well I would be ok if I would of known it was going to be a bacteria filled washer. Or spend a little more and make it a solid piece of metal as well. Bottom line I would expect this from a cheap brand but now Samsung. We have allergies and this will not help. So much for sanitize cycle. This smells like a class action lawsuit. Other solution is to buy this part new every year if your so I love with Samsung. I wish I could upload a pic for the community to see. Samsung make this right.

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Astronaut

Brown Flakes in Top Load Washer Model WA45K7600AW/AA

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I purchased a samsung top loader washer in 2018, and for the last several months I've been seeing brown flakes on my clothes and the bottom of the washer. I tried using the self-clean cycle more often and making sure that I wiped out the washer before/after every use. It didn't make a difference. The brown flakes actually increased. I finally googled the issue and found that the samsung community has been complaining about this problem for a while. I tried the recommendations for solving the problem - (using the self-clean cycle and bleach, etc.) which was a waste of time; it didn't work. I found a you tube video on how to disassemble the washing machine to clean it out. What I discovered was that the brown gunk was underneath and inside the pulsator and underneath the inner tub drum. There is so much of it! I'm not able to take the pulsator apart, so the gunk remains inside. It's not useable. I'll need a new pulsator. Looks like it will cost about $100. After the first rinse off. It was way worse than this.After the first rinse off. It was way worse than this.After the first rinse offAfter the first rinse offThis is after a first rinse offThis is after a first rinse offGunk inside of the pulsatorGunk inside of the pulsatorAfter the first rinse offAfter the first rinse offLooks clean on outsideLooks clean on outsideSamsung should replace this part free of charge. 

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