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Original topic:

Samsung Washer Lid Locked & Won't Turn On

(Topic created: 02-18-2022 04:53 PM)
userubZ6k3w3Lu
Astronaut
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Washers and Dryers

I recently connected my Samsung top-loading washer (WA54M8750AW/A4) to my Smartthings home hub.  My Smartthings App asked if I wanted to update the washer software (firmware?) I clicked okay.  At some point, I presume that the software update either failed or got interrupted because now the washer will not turn on and the lid is locked (with a load of clothes in it...)

I unplugged the unit and let it sit for about 30 minutes and still nothing: no lights, no sounds, lid still locked, like the washer is completely dead.  If anybody has experienced this and has any insight, I would appreciate some guidance.  Thank you for your help.

Rick 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

There may have been something that happened within the app itself. You'll need to contact our Smart Things department for further assistance. They can be reached at 866-813-2404.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

There may have been something that happened within the app itself. You'll need to contact our Smart Things department for further assistance. They can be reached at 866-813-2404.