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Asteroid

Samsung cannot design a ice maker and would not own up to their bad design. Go for LG

For anyone considering Samsung refrigerator, please do not. Go for LG.

Their ice maker designs are severely flawed that they were not able to fix my fridge for the last 3 years with new ice maker design after design.

First it was too much frost. They fixed if for free admitting a bad design.

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Then, now it started the melt inside. Apparently, the cooling fan inside the icemaker gets frozen itself and cannot cool the ice tray.

This is due to design defects well known to Samsung for several years based on my research (in addition to Samsung Technical Bulletin ACS20151125001) and may be a subject of potential litigations.

 

Yet, they charged me for labor and parts (which replaced the whole ice maker assembly) through a service contractor, and when I complained, they refused to reimburse the cost.

Then, it's starting to melt again.

 

Not owning up to their incompetence is one thing, but not being able to design a decent ice maker is for the last 3 years is a total embarassment.

 

Please do not buy Samsung.

Spread the word.

 

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Re: Samsung cannot design a ice maker and would not own up to their bad design..

we have the same issue in my house hold its frustrating we cant use our ice maker anymore
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