We purchased a double door Samsung fridge , a washing machine and a dishwasher from Hirsches
Spent over 40k for the three
when they delivered the washing machine and dishwasher, they delivered it at our new premises on the 4 th of April to which I had not taken occupancy yet
they opened the items I walked around saw no dents or scratches and they closed it again and left it in the garage of new premises till I take occupancy to connect everything
on the 21 April opened the boxes connected washing machine
when we opened the dishwasher saw that the one side of the top as loose
just the one side and took a video and sent it to my sales lady whom we always deal with at Hirsches
bottom line Hirsches state it is Samsung responsibility and Samsung stated that I broke the thing and I took too long to report from the day I purchased it
yet it was explained over and Over again, it was stored until we took occupancy
but they refuse to acknowledge that
I want to change all my appliances now to LG
based on the poor reception from Samsung
I need people to know that Samsung is really taking advantage of certain people who might not know any better
I will not tolerate this at all especially after spending so much money on Samsung
I will be going to hello Peter and the Ombud for consumer services cause they need to be held accountable
Hello, I am sorry to hear of this. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html. Thanks!
