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useriKpjZEyNVY
Constellation

Samsung washer recall

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My mother-in-law has called Samsung multiple times about her recalled washer. This has been going on since before October of 2018.  They keep promising to mail her the form and instructions, to complete the recall process, but as of February 15, 2019, she has yet to receive anything from them. Not even a call back.   She is not online so I told her I’d try and get a response since the phone calls haven’t worked.  

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Samsung Moderator
Samsung Moderator

Re: Samsung washer recall

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If she has no internet access, she can contact the recall hotline at 866-264-5636 for assistance.


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Samsung Moderator
Samsung Moderator

Re: Samsung washer recall

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Has she also tried getting the form from the website as well? She can apply for the form here.


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useriKpjZEyNVY
Constellation

Re: Samsung washer recall

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That is what they tell her when she calls.  What is the issue with having things mailed?  Does Samsung discriminate against people that are not online? 

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Samsung Moderator
Samsung Moderator

Re: Samsung washer recall

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If she has no internet access, she can contact the recall hotline at 866-264-5636 for assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
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useriKpjZEyNVY
Constellation

Re: Samsung washer recall

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“My mother-in-law has called Samsung multiple times about her recalled washer. This has been going on since before October of 2018.  They keep promising to mail her the form and instructions, to complete the recall process, but as of February 15, 2019, she has yet to receive anything from them. Not even a call back.   She is not online so I told her I’d try and get a response since the phone calls haven’t worked”

 

Here is my original post. Please read before replying, as both of the previous replies were covered in the original post. 

Thank you

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Samsung Moderator
Samsung Moderator

Re: Samsung washer recall

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Hello, Can you please send me a private message with your mother in laws contact information or any ticket numbers she may have?

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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useriKpjZEyNVY
Constellation

Re: Samsung washer recall

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I spoke with the “Executive Resolution” representative on the 20th and again today. My mother-in-law is supposed to receive the paperwork through the mail sometime between the 27th and March 2nd.  Thank you for responding, I’ll post an update after the 2nd. 

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Samsung Moderator
Samsung Moderator

Re: Samsung washer recall

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No problem! Keep us posted! 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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