I heard a loud bang stopped the washer to open the door smoke and a horrible smell came out of it. As I read other, post I see this is a common problem! Is there a recall on this washer I don't know about? Id like to fix it but I can't seem to get a cost for the " Samsung Pro" to come out. I'm waiting on a call back. This should definitely be a recall problem! Very disappointing!
The washer has been well taken care of and not used a lot and when it is it's for small loads I've Never over loaded it.
I recommend letting a service technician have a look. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started.