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SabinCarroll
Asteroid

Smart Home Adapter (Laundry) - HD39J1230GW - Unavailable for purchase ANYWHERE!

So.... I just forked out over $2000 for a brand-new Samsung washer and dryer that I now find out I must purchase a proprietary adapter for each in order to use the advertised "smart features". The problem is - that the specific model number of the adapter that the owner’s manual says you must use is unavailable for purchase ANYWHERE IN THE WORLD.... The adapter model number is HD39J1230GW I have searched everywhere online, and the required adapter simply isn't available for purchase. Samsung Support basically said, "We don't have any and don't know where you can get them." Honestly - this is horrible. Does anyone know when these will be available or where they can be purchased? The model of washer and dryer I purchased are wf50k7500av-a2 and dv50k7500ev-a3. Note that there is nothing on the product pages of these models mentioning anything about having to purchase an additional adapter to use the smart features
22 REPLIES 22
userQFzff7pZld
Asteroid

Re: Smart Home Adapter (Laundry) - HD39J1230GW - Unavailable for purchase ANYWHERE!

I posted the same complaint a couple of weeks ago after I got our new washer. So far, no help and no helpful answers. There is something seriously wrong with a company that advertises a feature --which they still advertise -- that doesn't actually work (since you can't get the part). I hope someone gets you a more helpful answer than I got.
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SabinCarroll
Asteroid

Re: Smart Home Adapter (Laundry) - HD39J1230GW - Unavailable for purchase ANYWHERE!

Seriously - Samsung, no response?   Hello?   

 

If there is a Samsung moderator for this group - be advised that if I do not receive a response about when and where I can purchase the Smart Home Adapter (Laundry) - HD39J1230GW within the next 48 hours - I will file complaints with both the Better Business Bureau and the Federal Trade Commission.  Don't believe me?   Here are the links where I will file the complaints:

 

 

 

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Samsung Moderator
Samsung Moderator

Re: Smart Home Adapter (Laundry) - HD39J1230GW - Unavailable for purchase ANYWHERE!

We were able to confirm some information on this topic. Looks like this Smart Home Adapter was located in a different category on Samsungparts.com. Please us the link to purchase the compatible adapter for the washer and dryer. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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SabinCarroll
Asteroid

Re: Smart Home Adapter (Laundry) - HD39J1230GW - Unavailable for purchase ANYWHERE!

The link you provided states that this adapter is model number:

DM81-01019A 

 

The owner's manual for the washer clearly states: "CAUTION
• There are two types of Samsung Smart Home Adapters, one that is used with Samsung Smart TVs and one that is used with Samsung home appliances.
• For your washer, you must purchase the Adapter that is restricted to HD39*1230*W models (home appliances). Use of any other adapter can cause system failure."  

 

Are you guaranteeing that this "New" adapter is the one that is designed to work with the f50k7500av-a2 Washer and dv50k7500ev-a3 Dryer - EVEN THOUGH the owner's manual specifically states that using any other adapter can cause system failure?   

 

I need IN WRITING that this is the specific adapter for my specific model of Washer and Dryer - and that it WILL NOT cause system failure if I use it.

 

On top of that - ARE YOU KIDDING ME?!?!?!?   $100.13 EACH?!?!?  The original one was listed on your website for $24.99 HD39J1230GW  Does it wipe my bum for me?   Why is this new one SO much more expensive?

 

I await your prompt response.

 

 

 

 

 

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Samsung Moderator
Samsung Moderator

Re: Smart Home Adapter (Laundry) - HD39J1230GW - Unavailable for purchase ANYWHERE!

I understand your concern regarding this situation. We have contacted our Parts Specialist and he has confirmed this is the correct part. The DM81-01019A part number is the redesigned part for HD39J1230GW. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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SabinCarroll
Asteroid

Re: Smart Home Adapter (Laundry) - HD39J1230GW - Unavailable for purchase ANYWHERE!

So - from your statement above - you are guaranteeing this adapter will not cause system failure - and will not void the warranty on my new washer and dryer?   

 

I need confirmation on both of these questions.

 

I still don't understand why the new one is four times more expensive than the original one?  it seems a little outrageous to have to purchase an additional $100 part for an $1100 washer and another $100 part for an $1100 dryer.   

 

 

 

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Samsung Moderator
Samsung Moderator

Re: Smart Home Adapter (Laundry) - HD39J1230GW - Unavailable for purchase ANYWHERE!

I wish I was able to guarantee this device will not cause any symptoms for your unit. This adapter shouldn't cause any type of system failure, but I'm unable to make a statement to guarantee possible future events. I can, however, guarantee this will not void your warranty. If you run into any concerns, we would be more than happy to address them under warranty. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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SabinCarroll
Asteroid

Re: Smart Home Adapter (Laundry) - HD39J1230GW - Unavailable for purchase ANYWHERE!

@SamsungDarius - Could you please explain why the Samsung Website does not list the DM81-01019A adapter anywhere?   Could you also explain why the owner's manual for the washer and dryer has not been updated with the model number of the new DM81-01019A adapter?   The only place in the world where this model number of adapter is available is on http://www.samsungparts.com .   This all seems a bit shady to me.   Can you not understand how it seems strange that only one website in the entire world offers the "new" adapter for four times as much as the original one?   When will the new adapter model number be listed on the Samsung website?  When will the owner's manual be updated to include the new model number?   

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Samsung Moderator
Samsung Moderator

Re: Smart Home Adapter (Laundry) - HD39J1230GW - Unavailable for purchase ANYWHERE!

I apologize, I can not specualate on your inquiries. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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