Seriously - Samsung, no response? Hello?
If there is a Samsung moderator for this group - be advised that if I do not receive a response about when and where I can purchase the Smart Home Adapter (Laundry) - HD39J1230GW within the next 48 hours - I will file complaints with both the Better Business Bureau and the Federal Trade Commission. Don't believe me? Here are the links where I will file the complaints:
We were able to confirm some information on this topic. Looks like this Smart Home Adapter was located in a different category on Samsungparts.com. Please us the link to purchase the compatible adapter for the washer and dryer.
The link you provided states that this adapter is model number:
The owner's manual for the washer clearly states: "CAUTION
• There are two types of Samsung Smart Home Adapters, one that is used with Samsung Smart TVs and one that is used with Samsung home appliances.
• For your washer, you must purchase the Adapter that is restricted to HD39*1230*W models (home appliances). Use of any other adapter can cause system failure."
Are you guaranteeing that this "New" adapter is the one that is designed to work with the f50k7500av-a2 Washer and dv50k7500ev-a3 Dryer - EVEN THOUGH the owner's manual specifically states that using any other adapter can cause system failure?
I need IN WRITING that this is the specific adapter for my specific model of Washer and Dryer - and that it WILL NOT cause system failure if I use it.
On top of that - ARE YOU KIDDING ME?!?!?!? $100.13 EACH?!?!? The original one was listed on your website for $24.99 HD39J1230GW Does it wipe my bum for me? Why is this new one SO much more expensive?
I await your prompt response.
I understand your concern regarding this situation. We have contacted our Parts Specialist and he has confirmed this is the correct part. The DM81-01019A part number is the redesigned part for HD39J1230GW.
So - from your statement above - you are guaranteeing this adapter will not cause system failure - and will not void the warranty on my new washer and dryer?
I need confirmation on both of these questions.
I still don't understand why the new one is four times more expensive than the original one? it seems a little outrageous to have to purchase an additional $100 part for an $1100 washer and another $100 part for an $1100 dryer.
I wish I was able to guarantee this device will not cause any symptoms for your unit. This adapter shouldn't cause any type of system failure, but I'm unable to make a statement to guarantee possible future events. I can, however, guarantee this will not void your warranty. If you run into any concerns, we would be more than happy to address them under warranty.
@SamsungDarius - Could you please explain why the Samsung Website does not list the DM81-01019A adapter anywhere? Could you also explain why the owner's manual for the washer and dryer has not been updated with the model number of the new DM81-01019A adapter? The only place in the world where this model number of adapter is available is on http://www.samsungparts.com . This all seems a bit shady to me. Can you not understand how it seems strange that only one website in the entire world offers the "new" adapter for four times as much as the original one? When will the new adapter model number be listed on the Samsung website? When will the owner's manual be updated to include the new model number?