When I got my washer on Monday I connected it to the smart things app and connected it to my phone. However now it only shows up in the smart things app as view only. It tells me to turn in my washer and turn on the smart control to be able to connect and control the washer remotely. Well that is not working. The washer is connected to the WiFi my phone is connected to the WiFi but I can't connect then to reach other. Tried to chat with someone to get assistance to no avail. I've been on hold for going on 20 minutes trying to speak to some to get help.
You will need to speak with Smart Things about this. You can reach them at 520-441-327.