Original topic:

Smell issue with Washer Aqua Jet VRT

(Topic created: 07-06-2021 11:50 AM)
Joshi8740
Asteroid
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Washers and Dryers
Hi, recently I started noticing smell from washed clothes. I did a self clean, as well as bought washer cleaned that I would throw in self clean, but nothing has fixed smell issue. Now to prevent smell, I have to put downy bids in every load. Can someone please help on any maintenance I need to take care of? Thank you
 

 

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SamsungJam
Community Manager
Community Manager
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Washers and Dryers

Here's a link with some information that may be of assistance: https://www.samsung.com/us/support/troubleshooting/TSG01110749/  I would also suggest checking the position of the drain hose because if it isn't positioned correctly, it can leave standing water inside of the machine.  Here is an image on the positioning.  Hopefully this will help ease your frustrations a bit.   Washer inspect the drain hose


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Joshi8740
Asteroid
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Washers and Dryers
Also, reading instructions, if I put bleach in the detergent box, all the bleach will likely be drained in the drum. Would that be ok?
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SamsungLou
Samsung Moderator
Samsung Moderator
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Washers and Dryers

That is correct. This is part of the self clean process.


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Joshi8740
Asteroid
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Washers and Dryers
Hi thank you. I didn't see an image coming through. I will follow your instructions.
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SamsungJam
Community Manager
Community Manager
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Washers and Dryers

Please keep us posted! 


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