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Constellation

Spin cycle

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Hi!  My washer washes the clothes and then sometimes it gets to the rinse cycle it'll pause and unlock the door to where I have to press the start button for it to continue. Once I press the start button it'll rinse and then it gets to the spin cycle at 11 minutes left of the cycle. It'll spin somewhat until it gets to 7 minutes left and then it'll go back to the 11 minutes left and repeat numerous times!  HELLLLP!!!

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Spin cycle

JUMP TO SOLUTION

Hello there, give the following a try:

 

 

Check your washer load size, and the cycle you are using: 

  • Check the load size and weight. (Check our laundry load size guide for more details.)
  • Make sure the laundry is distributed evenly. Your washer will have trouble if all the laundry is to one side. This will cause it to vibrate a lot when it spins, in which case the washer may choose to spin slower or not at all. 
  • Match the laundry type to the cycle. Each wash cycle is designed to wash specific fabric types and soil levels. Matching the cycle and type of laundry is always going to result in the best performance. Choosing the wrong cycle for your laundry will often cause errors and/or bad performance. 

Make sure the washer is level: 

  • Try to rock and wobble the washer (front load washers only).
  • Use water to weigh down the tub and make sure it stays centered (top load washers only).
  • Adjust legs as needed.
  • Run a test cycle.

Look at Step 2 for leveling:

https://www.samsung.com/us/support/troubleshooting/TSG01000997/#make-sure-the-washer-is-level 

 

Clean the pump filter (front load only)

  • Most front load models have an accessible pump filter (also called a debris filter) on the front of the unit, near the bottom. This pump filter requires routine maintenance to be kept clean. The recommended interval is at least once a month, or every 40 washes, whichever is more frequent.
  • If cleaned often, it will never get clogged, and your washer will stay in good condition. If neglected, it can clog and cause issues with draining and even leaks.
  • The steps for cleaning a pump filter can be found in our guide for cleaning the washer.

Make sure the washer's drain hose is installed correctly.

  • Check that it's inserted between 6 to 8 inches. If the drain hose is more than 8 inches deep, it causes a siphoning effect which over time will cause issues with the washer.
  • Make sure the drain hose does not form an airtight connection.
  • Measure and confirm the height of the drain hose.
  • Inspect the drain hose for damage, kinks, or bends.
  • Confirm the drain hose holder is installed.

Run calibration mode on your washer:

  • Remove everything from your washer.
  • Depending on your display panel Press Delay Start and Eco Plus or Temp and Delay End buttons simultaneously, and then press
    the Power button. The machine turns on.
  • Press the Start/Pause button to activate “Calibration Mode”.
  • The pulsator rotates clockwise and counterclockwise for approximately 1 minute.
  • When “Calibration Mode” is finished, “End” or"CB" appears on
    the display, and the machine automatically turns off. The washing machine is now ready for
    use.
  • If the tub does not spin by the time this process completes, service is required.

Note: If the combination above doesn't work or you don't have those buttons, check your user manual for instructions specific to your model. If your user manual does not cover Calibration Mode, then your model doesn't have it and service is required.

 

If the above troubleshooting steps didn't help, here are some service options:


- If you have an extended warranty you can reach out to them to have service processed.
- If you're OUT of warranty, you the following link to locate a service center in your area by using the link below
http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Spin cycle

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Have you completed a power cycle of the washer to see if that corrects the issue? To better assist, please provide the washer model code.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Spin cycle

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Hi! It isn't throwing a code. How do I do a power cycle?

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Samsung Moderator
Samsung Moderator

Re: Spin cycle

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To do a power cycle, all you need to do is either unplug the machine or flip the circuit breaker off for a few minutes.  Depending on what type of washer you have, the model code I need will start either a WA (top load washer) or a WF/WV (front load or flex washer)


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Constellation

Re: Spin cycle

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The model is WF45N5300AW/US. Yesterday, it went through the spin cycle but before that, it was on the rinse cycle. During the rinse cycle, it stopped and unlocked the door to where I had to press the start button to have the load continue. It did go through the spin cycle though, but I had noticed when we were having the spin cycle issues it would randomly unlock to where I had to press the start button. Our warranty barely ran out in March, so we haven't had it THAT long for there to already be issues. 

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Samsung Moderator
Samsung Moderator

Re: Spin cycle

JUMP TO SOLUTION

Hello there, give the following a try:

 

 

Check your washer load size, and the cycle you are using: 

  • Check the load size and weight. (Check our laundry load size guide for more details.)
  • Make sure the laundry is distributed evenly. Your washer will have trouble if all the laundry is to one side. This will cause it to vibrate a lot when it spins, in which case the washer may choose to spin slower or not at all. 
  • Match the laundry type to the cycle. Each wash cycle is designed to wash specific fabric types and soil levels. Matching the cycle and type of laundry is always going to result in the best performance. Choosing the wrong cycle for your laundry will often cause errors and/or bad performance. 

Make sure the washer is level: 

  • Try to rock and wobble the washer (front load washers only).
  • Use water to weigh down the tub and make sure it stays centered (top load washers only).
  • Adjust legs as needed.
  • Run a test cycle.

Look at Step 2 for leveling:

https://www.samsung.com/us/support/troubleshooting/TSG01000997/#make-sure-the-washer-is-level 

 

Clean the pump filter (front load only)

  • Most front load models have an accessible pump filter (also called a debris filter) on the front of the unit, near the bottom. This pump filter requires routine maintenance to be kept clean. The recommended interval is at least once a month, or every 40 washes, whichever is more frequent.
  • If cleaned often, it will never get clogged, and your washer will stay in good condition. If neglected, it can clog and cause issues with draining and even leaks.
  • The steps for cleaning a pump filter can be found in our guide for cleaning the washer.

Make sure the washer's drain hose is installed correctly.

  • Check that it's inserted between 6 to 8 inches. If the drain hose is more than 8 inches deep, it causes a siphoning effect which over time will cause issues with the washer.
  • Make sure the drain hose does not form an airtight connection.
  • Measure and confirm the height of the drain hose.
  • Inspect the drain hose for damage, kinks, or bends.
  • Confirm the drain hose holder is installed.

Run calibration mode on your washer:

  • Remove everything from your washer.
  • Depending on your display panel Press Delay Start and Eco Plus or Temp and Delay End buttons simultaneously, and then press
    the Power button. The machine turns on.
  • Press the Start/Pause button to activate “Calibration Mode”.
  • The pulsator rotates clockwise and counterclockwise for approximately 1 minute.
  • When “Calibration Mode” is finished, “End” or"CB" appears on
    the display, and the machine automatically turns off. The washing machine is now ready for
    use.
  • If the tub does not spin by the time this process completes, service is required.

Note: If the combination above doesn't work or you don't have those buttons, check your user manual for instructions specific to your model. If your user manual does not cover Calibration Mode, then your model doesn't have it and service is required.

 

If the above troubleshooting steps didn't help, here are some service options:


- If you have an extended warranty you can reach out to them to have service processed.
- If you're OUT of warranty, you the following link to locate a service center in your area by using the link below
http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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