JUMP TO SOLUTION Solved

Original topic:

Top Load won't spin clothes dry

(Topic created: 04-28-2021 10:28 AM)
userbRCoDKztlm
Astronaut
Options
Washers and Dryers

Our washer won't spin clothes dry and they have changed the strut rods 2x.  The repair technicians are now telling us that they cannot figure out what to do next "because when that code comes up you change the rods and that's it".  They seem incapable of figuring anything out that's not printed with instructions and I don't want to have to replace a machine that works perfectly otherwise and has for years.  What can I look for to see about fixing it myself?

0 Likes
Reply
1 Reply
Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Washers and Dryers

I'm sorry to hear that have you tried the troubleshooting steps in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01000997/

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply