Our washer won't spin clothes dry and they have changed the strut rods 2x. The repair technicians are now telling us that they cannot figure out what to do next "because when that code comes up you change the rods and that's it". They seem incapable of figuring anything out that's not printed with instructions and I don't want to have to replace a machine that works perfectly otherwise and has for years. What can I look for to see about fixing it myself?
Solved! Go to Solution.
I'm sorry to hear that have you tried the troubleshooting steps in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01000997/
If the troubleshooting steps did not help above then you have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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