I have seen almost 20 pages of the same complaint on multiple models of Samsung top load washers. We have a unit that is about 2 1/2 years old now, and it has been leaving this mold like substance after the wash.
has Samsung issued anything to fix this solution?!
I'm guessing your a representative of Samsung. What kind of response is "mesge". Can you please give some more information regarding my currently useless washer machine. Thank you.
@userWAEFwwpB1x Our sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send us a private message with your full model code and serial number so that we can look into this for you. http://bit.ly/33ipYnO
I'd also like to know of the Samsung response for this. Same issue.
They told me to run the self clean cycle on my machine up to 7 times, and also that it was not covered by warentee and that I would have to pay for a Samsung authorizes technician to come out and clean the machine... not helpful.
Has anyone successfully resolved this issue? Our top loader is 2 years old. We have taken it apart and cleaned all areas we can successfully reach. We have ran the cleaning cycle over 20 times, about half with bleach. The brown flakes CONTINUE to be in the drum and on clothes. We called Samsung and they said there is nothing they can do since it is over a year old. This is so upsetting.