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user2dCrPsrid1
Constellation

Re: Top load WA400 spins and rinses continuously

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I am having the same issue and no matter what I try it acts the same way and continues to restart the spin cycle the only time it goes through the spin cycle without any issue is when the washer is empty .No clothes in it . Is it possible that some sensor is bad and causing the spin reset issue?  Please send us a solution to this issue. If not I will through the washer away and buy a different brand.  

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user2dCrPsrid1
Constellation

Re: Top load WA400 spins and rinses continuously

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I see the same issue reported by many owners for the past two years at least . May be more.  I think it's time to find a lawyer and file a class action law suit .Since Samsung continues to ignore this issue and does nothing about it . May be a letter from lawyer will grab their attention 

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Stuckigs
Constellation

Re: Top load WA400 spins and rinses continuously

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I agree it is rediculous that you spend $1600.00 on a washer and dryer and it does'nt last past 4 years. 

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Samsung Moderator
Samsung Moderator

Re: Top load WA400 spins and rinses continuously

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Please get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userGiFubAwLfi
Constellation

Re: Top load WA400 spins and rinses continuously

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I'm having the exact same issue with my washer now - just in time for the weekend - ugh. My model is WA400PJHDWR/AA and I've been using it since 2013. Surely these are built to last longer than 5 years... 

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Jsfshepherd
Constellation

Re: Top load WA400 spins and rinses continuously

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I just want to give an update...

after posting my original message, and then sending a pm to SamsungGill at his request, he set me up with a local technician who came out and repaired the washer at no cost to us. He had to replace the rods and springs (shock absorbers?). Our washer is totally fine again and working like new. I am completely impressed with how quickly this all happened. From posting the message on Sunday, receiving a response within 2 hours, a phone call from a technician to set up an appointment on Monday, and then the technician came on Thursday. Wow! Thanks Samsung for being awesome.

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tms1766
Constellation

Re: Top load WA400 spins and rinses continuously

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I am sending a private message to @SamsungGill in the hopes that my problem will also be fixed. Thanks!

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BustedWasher
Constellation

Re: Top load WA400 spins and rinses continuously

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@SamsungGill, I am sending you a PM as I am having th same issue with my washer.  Many thanks.

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useryfcoFARKsj
Constellation

Re: Top load WA400 spins and rinses continuously

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Was there ever a solution to this issue? Seems like a huge problem  why is there not a recall on this? I feel like the last recall caused this issue. So tired of this error  

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Jsfshepherd
Constellation

Re: Top load WA400 spins and rinses continuously

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Yes, please see my update at the end of page 9 of this post.

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