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Nala
Astronaut

Top load WA400 spins and rinses continuously

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Our washer will reach the spin cycle and will spin for about 2 minutes and then starts filling with water and adds about 10 minutes to the timer. It will continue to do this over and over.  I have stopped the washer and put it just on the spin cycle and it will do the same thing. Why it's rinsing on the spin cycle I don't know. I end up having to dry dripping wet clothes. New have calibrated it and made sure it's level. Any suggestions?

 

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Samsung Moderator
Samsung Moderator

Re: Top load WA400 spins and rinses continuously

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Repairs would be recommended if the troubleshooting was not successful. Could you send me a private message with the model and serial number of the washer?  


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145 REPLIES 145
Samsung Moderator
Samsung Moderator

Re: Top load WA400 spins and rinses continuously

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Thank you for reaching out to us here. Can you please try the following: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=672521&modelname=WA4... you. 


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Frustrated2
Constellation

Re: Top load WA400 spins and rinses continuously

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Your link doesn't work.  My washer is having same problem!

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Samsung Moderator
Samsung Moderator

Re: Top load WA400 spins and rinses continuously

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I am sorry, I updated this link. Thank you for letting me know. ^Drew


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Kuhlenbeck
Constellation

Re: Top load WA400 spins and rinses continuously

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Where is the correct link? You say it’s updated but the one in the previous message doesn’t work and you don’t list t anywhere else.
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userWv9KnwzE3T
Cosmic Ray

Re: Top load WA400 spins and rinses continuously

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Hello Drew
This link is by far the best information ! Although it points out that by design this washer may run indefinitely. It still covers all the facts. What I learned from this doc is . To small a load can cause long run time. Essentially this washer is or may not be automatic. That is one must stay close and watch it like a child. If the washer gets into trouble a human may have to intervene. Happy New Year

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user1B5mt2J1Ui
Astronaut

Re: Top load WA400 spins and rinses continuously

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I’m having the same problem with a brand new washer. I’m about to send it back after reading this thread. I had no problems with the old style top load washer but every little thing seems to be a big problem for these. And the. Descriptions of why with no fix. I’m trying to spin out 2 pillows and a load of towels . Redistributed them twice, still soaking wet, still adding water. 

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userdckPoolOSb
Constellation

Re: Top load WA400 spins and rinses continuously

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This has been happening daily for me and I am so frustrated! It doesn't matter if it's a small, medium or large load! I even just washed ONE sweater and it did the endless cycles! I guess it's time to call repair Smiley Sad

 

edited to add: I just found my receipt and my warranty expires in a few weeks! my washer is only 5 yrs old! calling today!!!

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Samsung Moderator
Samsung Moderator

Re: Top load WA400 spins and rinses continuously

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Let us know if we can be of any assistance


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userdckPoolOSb
Constellation

Re: Top load WA400 spins and rinses continuously

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after talking with Best Buy, where I purchased it, this model is on recall. Samsung is taking care of it Smiley Happy

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