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Samsung Moderator
Samsung Moderator

Re: Top load WA400 spins and rinses continuously

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@userQLPj0WczdT

 

Will you please send a private message with the full model code and serial number of the washer? Also, please confirm if this occurs when running an empty cycle.

 

http://bit.ly/2XERsky



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Constellation

Re: Top load WA400 spins and rinses continuously

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Had this happen to me, make sure you are using HE detergent and if you are try using less!! I was using too much and it was trying to rinse it out!! Hope this helps!! 💜💜

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Constellation

Re: Top load WA400 spins and rinses continuously

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Hello, my washer has this same issue and i learned of the recall WA400PJHDWR/AA. WIll the recall repair fix the DE out of balance issue? I cannot complete any loads without this occuring

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Samsung Moderator
Samsung Moderator

Re: Top load WA400 spins and rinses continuously

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I would recommend reaching out to that department concerning this. You can reach them at 1-866-264-5636. Monday through Sunday, 8:00 am to 10:00 pm Eastern Time.


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Constellation

Re: Top load WA400 spins and rinses continuously

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My machine just started to do the same, can you help me?

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Samsung Moderator
Samsung Moderator

Re: Top load WA400 spins and rinses continuously

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Could you send me a private message with the full model and serial number?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Top load WA400 spins and rinses continuously

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My machine is doing the same after the recall fix, can you help me?

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Samsung Moderator
Samsung Moderator

Re: Top load WA400 spins and rinses continuously

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Can I have your full model code and serial number via private message?







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Top load WA400 spins and rinses continuously

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Mine started doing the same thing recently.  The link from a while ago doesn't seem to work.  Is there an updated solution to this problem?  Thanks!

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Constellation

Re: Top load WA400 spins and rinses continuously

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My washer is doing the same thing. I've added foam between the frame and tub but it still spins out of balance and shuts down and starts adding water and rinsing. Can I get a recall repair?

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