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Black Hole

Re: Topload washer modulator cap

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Can you send me a private message to http://bit.ly/2CGMMUe with the model number and the serial number of the unit?

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usersdE2ifjc7c
Constellation

Re: Topload washer modulator cap

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Model WA48H7400AW/A2 

SERIAL <Hidden>

I received my recall notice for the top flying off. Dish network came and did the repair, I thought weird. I was supposed to have an extended warranty for a year, but i dont know if that has lapsed. Tonight my washer cap broke off and was in the pocket of a pair of jeans. Two of the three tabs that holds this little plastic cap on are stuck in my machine. I don't know if this cap is covered but based on what I have read in these posting it isn't.

 

I read that without this cap my clothes most likely will get damaged. Wishing I had taken the money and went shopping again for a washer.

 

Dissatisfied in Ohio

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Samsung Moderator
Samsung Moderator

Re: Topload washer modulator cap

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usersdE2ifjc7c - Based on your serial number, the warranty is still good until 06/30/2018. To see about getting this sent out, can you private message us with the below information: --> http://bit.ly/2igAXKH

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone NumberSmiley SadIf Available)
Place of Purchase:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user2I7s6ndGyq
Astronaut

Re: Topload washer modulator cap

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I'm on my 3rd cap in 2 years! Samsung web site won't let me e-mail them! I'll steer away from Samsung from now on!
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userroTjhweNEG
Constellation

Re: Topload washer modulator cap

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I have the same issue with my Samsung washing machine.  I am on my 5th cap this year!  I was purchasing them on Amazon for $11 a piece and they have now gone up to $20!!  I do not understand why they keep breaking off.   I would appreciate it if I could please receive a replacement part again and suggestions on how to get it to stay in place.  This is very frustrating because not only is the cap tearing up the clothes when it detaches during the wach cycle, but the exposed bolt is damaging them as well.

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Samsung Moderator
Samsung Moderator

Re: Topload washer modulator cap

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@userroTjhweNEG: Could you send a private message with the full model and serial number?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userroTjhweNEG
Constellation

Re: Topload washer modulator cap

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Hello, where do I send the message? Thank you.
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Samsung Moderator
Samsung Moderator

Re: Topload washer modulator cap

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Here is the link: http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userFMyziOCXFO
Constellation

Re: Topload washer modulator cap

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I am now on my third cap in a year. it seems to break when washing towels. It is cheaply made and the plastic tabs seem to break very easily. Why can't Samsung fix the problem with a better made part? $15 every few months is getting ridiculous.  And the washer is subject to a recall for blowing up. Made a bad choice choosing Samsung washer which was incredibly expensive.

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Samsung Moderator
Samsung Moderator

Re: Topload washer modulator cap

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@userFMyziOCXFO: Could you send us a private message with your model and serial number? http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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