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Asteroid

UPDATE WA48J7770AW Washer loud during spin cycle

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I had the recall fixed on the washer right after I purchased the washer for the explosion issue.  A couple years later and the machine is very loud during the spin cycle and sounds like it is hitting something.  It works yet very very loud when spinning.   One of the things I liked about the washer was it was quiet when I first got it.  Now it sounds like a plane taking off.  How do I fix this?  Please help.  

 

I called and filed a claim since my washer had a recall.  I filled out all the appropriate paperwork and sent it back in with pics of the power cord being cut on the washer.  I had to fill out all the form send everything back into them.  I received my refund within a couple weeks of filing the claim and accepting the amount they offered to me. 

 

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Samsung Moderator
Samsung Moderator

Re: WA48J7770AW

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We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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7 REPLIES 7
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Asteroid

Re: WA48J7770AW

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The washing machine is only 3 years old.  It should last longer then 3 years

 

 

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Samsung Moderator
Samsung Moderator

Re: WA48J7770AW

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We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: WA48J7770AW

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No solution at this point.  Please help me figure out how to repair my washer.  I am assuming the washer is not under warranty and I am not wanting to spend a ton of money on the repairs.  

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Halo

Re: WA48J7770AW Washer loud during spin cycle

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 thing's got old usually like that

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Asteroid

Re: WA48J7770AW Washer loud during spin cycle

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The washer is only 3 years old therefore I shouldnt be having this issue.  I paid alot for this washer therefore it should last longer then 3 years.  Only 2 people in our household as well.   I shouldnt have to spend a ton of money to get it repaired. 

 

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Asteroid

Re: WA48J7770AW Washer loud during spin cycle

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It took me 3 hours to do 1 load of laundry last night due to the washer stopping with error code saying the load is unbalanced.   The washer is very loud spinning and sound like it is hitting the sides and now the unbalanced loads issue.  I am so disappointed in my Samsung washer.  I purchased all Samsung appliances yet after the issue with the washer it makes me second guess my decision.  Smiley Sad  I need my washer fixed ASAP.  Is there any solutions out there?? Please help! 

 

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Asteroid

Re: WA48J7770AW Washer loud during spin cycle

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We had a tech come out for the same issue.  We were told it was the motherboard, replaced that but the issue persisted. Now the machine when turned on will drain and then stop. We've checked the drain hose, not clogged. we took the agitator off and found mold, mildew and are now working on cleaning that out, but not sure its even worth it at this point.  Nothing we've done has solved the issue and without the waaranty, not sure its worth dumping more money into a machine that appears to be garbage from teh start.

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