Original topic:

Ub code on washer wa50r5400aw

(Topic created: 09-16-2021 04:22 PM)
userLFtmqxU0v7
Astronaut
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Washers and Dryers

Please help. I have tried everything. Removing some towels adding more and I continue to get the info error message. I’ve turned it off and Unplugged it. It drains well and does the spin it just gets stuck on the very last spin. 

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Washers and Dryers

I understand how frustrating that can be, is the washer properly leveled? You can review the steps on leveling the washer here Level Washer. Are you able to make sure the washing machine's drain hose is installed correctly; between 6-8 inches? I would also recommend running calibration mode on your washing machine- page. 25 of the User Manual

If the troubleshooting steps did not help above and you are out of warranty, you can use this link Service to find a service center in your area. or private message me PM Link with your full model and serial number to review service options.

 

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Washers and Dryers

Please get back to us soon if you still need assistance. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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