Original topic:

Unable to connect dryer to SmartThings due to 9C1 code

(Topic created: 04-16-2024 12:24 PM)
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ibroberts0415
Astronaut
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Washers and Dryers

Hi - We recently stacked our Bespoke W/D, following the instructions including connecting the W/D with the multi connect cables. On reconnecting the W/D to power, the washer runs fine but the dryer now shows code 9C1 - Samsung claims this is resolved with a firmware update through SmartThings, but I am not able to get the dryer to go into app pairing mode (holding Smart Control does nothing) 

Is there a way to force the dryer past the 9C1 code to allow pairing into the app and download of the FW update? I have tried disconnecting from power for 10-15 minutes and this does not work either - the code 9C1 remains on the dryer as soon as powered on and does not go away

1 Reply
GaryB82
Epic Samsung Care Ambassador
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Washers and Dryers

It says 9C1 is a voltage issue and if it keeps showing up contact a service center 

https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-co...

https://www.samsung.com/us/support/service/

 



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