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Samsung Moderator
Samsung Moderator

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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That will need to be serviced.  Would you like us to set that up?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userJslMrthvaZ
Astronaut

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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Our WA52M7750AW/A4 just started to do the same thing today and it is only a few weeks old.

 

Please Advice ASAP!!

 

Thanks,.

John

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Samsung Moderator
Samsung Moderator

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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Hey John. Please send us a private message here with your model information: http://bit.ly/2ihPL97

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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userE0m0xrXc7x
Constellation

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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My machine is doing the same thing. It will not spin on any cycle or any load size without unbalancing, and refilling, and refilling and refilling. The water in my hometown is expensive! and I cannot afford this machine, which is large refilling and refilling.

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userE0m0xrXc7x
Constellation

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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I considering Speed Queen or Maytag. 

 

This spin and refill thing is rediculous. I saw a youtube video with another Samsung owner, he said there is water in the plastic ring above the tub, and if you drill holes in it, this may solve the balancing problem....what??

 

Recap: the exploding washing machine issue was "fixed" but I I can't use the washer the way it was intended when I purchased it (it was probably too expensive---ask my husband); I must wash bedding on delicate cycle, etc....and now if I take a cordless drill to it, it may work properly. 

 

Yeah....I am going shopping.......

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useraNTkIvLjwU
Constellation

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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This insane that there are so many with the same issues. Ours doesn't spin out unless the drum is empty. Why even have a machine if it can't finish angg loads. Last night we ran a load with 2 t shirts 2 pairs of gym shorts and 2 pair of underware. I stopped after 2 hours as it was starting to rinse again. We just had our Samsung refrigerator fixed a few months ago and now this with no fix in sight. I can tell you we are about to change out all Samsung appliances for something that works.

 

Model # WF42H5000AW/A2

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userzdZyYEf1sB
Constellation

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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Make sure you remove the shipping bolts from the back of your washer before hooking it up. That was our issue. No one told us about it until we exchanged ours for another pair. The bolts keep the washer from moving during transportation.

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kwhitcomb
Constellation

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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Same problem here with year and half old machine but wont even finish without getting unbalance when run with nothing in. I have replaced mems sensor that technician that was here said it was and couldnt find so as soon as he left i found it myself and installed new mems sensor and it did not fix problem. Samsungs service people need alot more training. So then i replaced the hall sensor which  i was told could be problem worked fine for 8 loads then same unbalance codes again and wont finish even empty. I am debating on trying the 4 damper assemblies but i have my doubts. I like samsung products but from all the posts i have read on this issue there is obviously a problem .They need to figure it out and have a recall or a fix or samsung will lose alot of customers.

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ump107
Constellation

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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I have a model WA50F9A7DSW/A2 washer purchased December 2013, it is doing the same thing that 9 -10 pages (I know there is 11 pages but a fair amount of duplicate posts) of this thread, dozens of YouTube videos, and countless other forums and webpages are reporting. Samsung needs to seriously look at their design and fix this issue with a proper recall.  I have looked at my models dampers and they are the upgraded design. I have seen reports on other forums that the dampers wear out in 2-3 years, resulting in the need to replace them. An almost $1000 washer should not fail in that short of time. I could see needing to replace some parts in 10-15 years, but not 5 or less. I've had a service tech look at my machine and scratch his head as to why the rinse spin loop occurs. Testing of the control boards reveals they are functioning properly. I have unplugged the unit let is sit for 60 seconds to reset the electronics, run it through calibration mode, checked and rechecked the level.  All the diagnostic tests for testing the motor and valves indicate the machine is working properly, and if I run a cycle with an empty drum the washer works as it should. I haven’t tried washing a pair of socks to see if that is too much for the washer. The last thing I got from tech support was that the weight sensor might be the problem. That sounds like a guess more than a solution. I understand weight has an impact on the function of the washer however, I would expect the malfunction to cause water level issues with washing, not the problem everyone here is experiencing.  If I cannot find a solution to this issue, this washer will be destined to go to the scrapyard and I WILL NOT BUY ANOTHER SAMSUNG AGAIN!

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Black Hole

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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@ump107Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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