I ended up having to replace the suspension rods in the machine on my own dime. It seems like Samsung knows that this is an issue, but will not be upfront about the lifetime of the rods.
I am having the same trouble as everybody else. Stuck in the rinse and spin cycle. I took the shipping bolts so when I got it, I've tried recalibrating multiple times, I don't ever get an error code. I had a tech come out and replace the hall effect speed sensor. Very frustrating to see so many people with the same problem. My model is wf42h5500af/a2 0001
Over and over and over again...fill, spin, fill... I would rather pull out my hair then wash a load. Washer is just over a year old. Repair guy replaced the struts, I did a load and it all started again. Fill, spin, fill. I should have just burned the $270 I paid for repairs. Model # WA50M7450A
Have you already spoken with support about having a technician out again? it's possible there is something within the machine that can be fixed to correct this.
I should pay again? This is the worst washer I have ever owned.
Same exact issue here... so frustrating!! Fills completely full ( so much for saving water), drains, spins until it becomes unbalanced (dc code), stops, and then the whole process over and over again!! I replaced all four suspension rods about 20 minutes ago to see if this stops the problem.
Sorry it took me awhile to respond but I hadn't washed any blankets or larger items since the repair and wanted to give you an honest reply. I put the new settings sticker on my machine (from recall), replaced all the suspension rods and hadn't had any problems. I don't use the normal wash though because I feel like the problem had only occurred when set to high spin. Today, though, I washed 2 blankets on the "new" bedding setting and it went off balance. Ughhhhh
Now I'm stuck in the fill, rinse and spin phase.