Wow! 23 pages of complaints... Really Samsung? Really?
I've already posted on here about the multiple problems with my Samsung Washer and Dryer. I don't thinking has a balance issue, I think it has a quality control issue that it aquired back when it was made at Samsung.
I did get a nice response from sending Samsung a private message about my defective washing machine. So far I've sent them basic contact info at their request. There has been no further response but it hasn't even been a whole day yet.
Same issue for me. Not sure why this is marked as a solved issue; I don't see any solutions browsing these pages. I can only wash a small handful of clothes at a time or this happens. Two towels is always too much for it handle. 9 times out of 10 it'll start banging back forth, resetting, filling with water, trying to spin again, and repeat. Sometimes running calibration mode helps, but it's extra annoying to take all the wet clothes out to do that, then put them back in and putting the clothes back in on a spin-only cycle that for some reason adds more water. And even then it's hit and miss. Like other people mentioned I'd rather buy a part and make the fix than to replace it, but I don't see any solutions here. Model WA422PRHDWR/AA
We have had this machine for about 7 years. We’ve have had the 2 recalls repaired and numerous other repairs while it was still under warranty. It began rusting out where the detergent and softener goes and where the bleach goes within 6 months. So basically the whole top. We only use detergent. It doesn’t matter what kind of load we wash or what setting we used, it goes off balance 95% of the time. It is leveled. It also makes unholy noises while filling up and beginning to wash. This will be, without a doubt, the LAST Samsung product we will ever purchase. There are apparently known issues that Samsung doesn’t seem capable of fixing. I tell everyone who is looking for any appliance/electronic to steer clear of this brand.
I’m beginning to have the same issue. I was planning on attempting to re-level the machine and run calibration mode. It’s been a great washer for almost five years. This is the first issue we’ve had. But if there’s a common fix that Samsung is already aware of, I’d rather just hear it straight from the horses mouth!
I have the exact problem. We can't even get it to wash. We paid a lot of money barely 2 years ago and the solution we were given when we called our store was to just buy a new one because the fix is as expensive as just getting a new one. I feel like this is common enough to warrant a recall yet Samsung is doing nothing. I feel so ripped off both by a worthless 2 year old high end appliance i was so proud of and our ridiculous water bill when we didn't understand what was happening