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userFj4LpCZblt
Constellation

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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Hello,

 

What is a "transaction number?" Please advise me on how to proceed. If you are requesting the service receipt details from the business that repaired the unit, plesae provide a phone number as I do not want to publicly display that information. Thank you.

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Samsung Moderator
Samsung Moderator

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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Please send a private message with your model and serial numbers to this link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userWv9KnwzE3T
Cosmic Ray

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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The best advice is. get a copy of 12/22/2017 troubleshooting guide. Say away from the normal cycle. Use low spin and load washer 1/2 to 3/4 full. Also be sure to use only HE approved soap.
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userIWTiuK3d9T
Constellation

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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I am having the same issue. For me it does matter if it’s bedding or a small load of clothes. 

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useruSMiM1oBFC
Astronaut

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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OEKW5DDJ401940W

unbalancing issues what can we do to fix it? It all started after we had to move it out away from the wall and moved it back! 


@SamsungJam wrote:

@userBjSY7YKI6x: Could you send us a private message with the serial number?  Repairs would be recommended.


 

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Samsung Moderator
Samsung Moderator

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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@useruSMiM1oBFC Have you tried leveling the unit? Please send us a private message using this link: Link

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user0PW1KBCynv
Constellation

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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Same problem here. what is the solution?
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useruIeYbVfjsI
Astronaut

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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Hey, I have been having this exact same issue with my Samsung washer. Not clue why or where to go with this? When it hits the spin cycle it refills with water, spins a bit, then goes back through it all over again

 

 

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userQRlfj6YmKO
Constellation

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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I have read the same complaint over and over and over and there is no solution posted. WA5451A model washer and it repeats even with little to no clothes in the machine.

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Samsung Moderator
Samsung Moderator

Re: Unbalance load in washer causes fill, spin, fill, ... spin cycle

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@userQRlfj6YmKO Please send us a private message with the full model code and serial number: Link

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