@ usereUcZ7WweLd Let's look into this further. Can you send a private message here: http://bit.ly/2Kq3B5F with the serial number of the unit as well as the contact phone number associated with the account that completed the recall repair?
I have samsung washing machine, Model number WA422PRHDWR/AA 01 and I have similar problems. I too had the recall described above and I too still have the dc error code and yes, it gets stuck on the rinse cycle. What is the fix?
The DC error code is an unbalanced load error on your washer. This will prevent the washer from spinning. Do you receive this error when you run an empty cycle?
I have the same exact problem with my machine (WA400PJHDWR/AA, #<hidden>). The recall work (new screws and sticker) was done on 9/10/2019 (less than the 1 yr warranty extension). How do you get Samsung to repair this widely known problem? It is at the point that it will not even do light loads on the low spin setting without shaking and throwing the "dc" code. Tired of hand ringing the laundry & over using the drier! Extremely unhappy with this Samsung washer, which was supposed to be highly rated at time of purchase!
Check that the latch is securely fixed, laundry or other items are not caught in the door, and the door is closed and secured correctly.
*If your Top Load Washing Machine is continue to spin and rinse try the following*
Check your washer load size, and the cycle you are using:
Make sure the washer is level:
Look at Step 2 for leveling:
Make sure the washer's drain hose is installed correctly.
Run calibration mode on your washer:
If the above troubleshooting steps didn't help, here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message one of our moderators to have service processed. http://bit.ly/33ipYnO
- If you're OUT of warranty, use the following link to locate a service center in your area
Tonight we once again went through all the trouble shooting, check level & stability, reprogramed, ensured no blockages, etc. on this toploader (WA400) and evenly distributed four towels on the low spin cycle. It doesn't matter how full, it spins out of balance (even empty!) until the "dc" code turns the machine off.
It is under the 1 year extended warranty following the recall repair. Per your instructions, I need to "have service processed". At what address do I PM you to get this started?
We have been having the same issue. Model number #WA45H7000AW//A2. This has been going on for awhile and seems to be getting worse. I had a repair person come out and he said he had the issue is with the machine. He said he has seen this multiple times and it is a problem with the washer that Samsung should correct. That led me to this site. We've tried all the suggestions above, now what?
This is exactly what my Samsung washer has started doing. It literally sounds like it is going to come through my laundry room door. I can put towels in and it stays on the rinse cycle and tries to kick over to spin and when it does, it gets so loud, rocks back and forth, and makes a thumping noise. I have tried all of the suggestions above and still doing the same thing. @SamsungAl @samsung
I bought 4 suspension rods for about $70 on Amazon, put them on myself (mechanically inept). Working without problems - three days after replacement. Yeah, not sure I'll believe consumer reports on appliances in future...