Original topic:

Unbalanced code

(Topic created: 09-02-2021 04:44 PM)
userz8hZYupgjT
Astronaut
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Washers and Dryers

My active jet washer I bought last year will not allow me to wash any clothes. On every load I will get an unbalanced code. I will sometimes have to hand wring out the clothes to actually be able to dry them. 

1 Reply
SamsungStephanie
Samsung Moderator
Samsung Moderator
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Washers and Dryers

Hello,  I apologize for the issue you're having and any inconvenience, can you check the load size and weight? Also please make sure the laundry is distributed evenly and match what is being washed to the correct cycle. Can you provide the full model code of the washer to assist you further if needed? 


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