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WF457ARGSGR/A2 LCD only responds on small area

(Topic created: 06-08-2021 11:10 AM)
userASZy4QdsgK
Constellation
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Washers and Dryers

We have had this washer (WF457ARGSGR/A2) for several years, lately the LCD screen seems to only respond intermittently and on a small area of the screen.  This makes it very challenging when we want to change washer settings.  Since it is the upper area of the screen that is responsive, cannot select the 'pure' cycle that should run periodically.  We thought about using the app but can't get to the settings area to update our WIFI network and password as they changed a couple of years ago and we never updated the washer.

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SamsungJam
Community Manager
Community Manager
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Washers and Dryers

I understand how that could be frustrating.  This is something that would require service unfortunately.  If you would like to move forward with that, we can get the process started if you would like to send us a private message.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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SamsungJam
Community Manager
Community Manager
Options
Washers and Dryers

I understand how that could be frustrating.  This is something that would require service unfortunately.  If you would like to move forward with that, we can get the process started if you would like to send us a private message.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userASZy4QdsgK
Constellation
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Washers and Dryers

I was afraid of that, PM sent.

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