I currently live in St. Maarten, Caribbean, there are no Samsung tech support here to visit for repair. I'm thinking it may be the motherboard that needs to be replaced. Has anyone experienced this issue? Please help!
Thank you so much for reaching out! I apologize for the confusion and any inconvenience. However, we do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. If you purchased your device outside of the US, please visit the link below for support in your area.
Can you send me a private message with your full model and serial number, as well as the Bill of sale? http://bit.ly/2tCGnGK