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Asteroid

Washer Machine Randomly Stop

Hi guys!

 

4.5 cubic ft. Champagne Front Load Washer / Model# WF45R6100AC
 
80% of the time my washing machine randomly stops working during it's cycle. It stops in the beginning of the cycle or a few minutes into the rince cycle. It beeps, then stop, and never resumes or make it to the spin cycle. There is no error message that come up to trouble shoot. The machine is only a year old. 
 

I currently live in St. Maarten, Caribbean, there are no Samsung tech support here to visit for repair. I'm thinking it may be the motherboard that needs to be replaced. Has anyone experienced this issue? Please help!

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Washer Machine Randomly Stop

Thank you so much for reaching out!  I apologize for the confusion and any inconvenience. However, we do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. If you purchased your device outside of the US, please visit the link below for support in your area. 

https://www.samsung.com/us/common/visitcountrysite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Asteroid

Re: Washer Machine Randomly Stop

It was purchased in Miami, FL. 

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Samsung Moderator
Samsung Moderator

Re: Washer Machine Randomly Stop

Can you send me a private message with your full model and serial number, as well as the Bill of sale? http://bit.ly/2tCGnGK


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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