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Original topic:

Washer Spin Cycle UR Error Code

(Topic created: 09-04-2022 06:53 AM)
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userZLOGV0BuYC
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‎09-03-2022 08:20 AM (Last edited ‎09-05-2022 07:21 AM by Community Manager ) in 

Washers and Dryers

Newer Samsung Top Load Washer WA50R5400AV/US Balance code- 

continue to get this error code on this expensive top load washer- when spinning the drum moves side to side violently until it shuts down with code -

Did everything - installed new stabilizer rods, double checked floor level, rebalanced load, went through calibration mode- called samsung but they could not resolve issue- washer is 18 months old. 

Old stabilizer rods were destroyed, 

Surely We are not the only ones with this issue- seen class action law suit on other model numbers with same issues

 

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Samsung_Moderator
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‎09-04-2022 06:53 AM in 

Washers and Dryers

Hi there, That definitely sounds very frustrating. You are correct that the UR error code indicates the load is unbalanced. If you are repeatedly getting the unbalanced error code, we recommend following the steps in this link: https://www.samsung.com/us/support/troubleshooting/TSG01000997/

However, once these steps are completed, if you are still getting the error code, the unit will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/

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