So I was one of the first ones to have my washer explode and had to get a second samsung and pay an extra difference to get a different model (after Samsung had to pay to repair my dry wall repair). My second one ended up being recalled too and I ended up getting this third samsumg washer at the end of 2017 (obviously my dumb self trust those weak washers again).
After a couple weeks the pre wash tray under the glass lid fell off. (the attachemnt points are too small and weak to even hold the weight of the water). I said ok I can live without that feature.
Guess what? Now the plastic around the left hinge broke and the piece of junk is useless. All the attachment points inside the lid are made of a weak plastic not able to hold the weight of the heavy glass when the door is open therefore braking and leaving the left and right hinges unbalanced. That causes the outer plastic molding around the left hinge to break when you close the lid.
On top of that, it happens on a sunday when their "customer support" is closed.
Wish I had a way to get this repaired under warranty.
Solved! Go to Solution.
I had the exact same issue with my washer. Had no idea about a recall and paid a repair man $250 for a new lid. That was in June. Now 7 months later the exact same thing happened to the left hinge on the new lid. I’m looking for some help on what otherwise has been a dependable washer.