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Supernova

Re: Washer Won't Start

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Constellation

Re: Washer Won't Start

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I have done everything you had sent me and appreciate it. But it’s not reaching proper voltage. It’s only getting to 75 volts from the wire connecting the drain pump to the control board. 

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Supernova

Re: Washer Won't Start

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At this point, I would recommend having a service tech come and take a look at the unit.

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Constellation

Re: Washer Won't Start

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I ended up gettign a part from eBay for the bottom rear control board.

I woudl recomend takign the part out and finding the part number on it.

Get the EXACT same one.

 

I tried the front control board and the board twice before finding the rear one and that fixed it.

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Constellation

Re: Washer Won't Start

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May i ask which board the smaller one on the left is the washer inverter control or RJ big one on the right washer electronic control board? Any help would be helpful you can reach me at 

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Astronaut

Re: Washer Won't Start

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Did you ever find out what the issue was with your Samsung Front Load Washer? Mine is now doing the same thing.

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Astronaut

Re: Washer Won't Start

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I'm having the same issue. All of a sudden my front load washing machine touchpad has become unresponsive. I'm able to turn it on and off, but I can't change modes or start the washer.

 

Washer - WF45M5500A

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Samsung Moderator
Samsung Moderator

Re: Washer Won't Start

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If your washer won't start, the buttons won't work, will not turn on, or the control knob won't select a different cycle, you probably have Child Lock turned on. If your Child Lock icon is lit or flashing, this confirms it. Turning Child Lock off will usually take care of your problem. If the Child Lock is off and the unit still won't start, continue with the steps below.

 

Check for moisture in the panel.

Moisture in the panel is normal, especially if the washer is in a humid location. Allow the panel to dry and try again.

 

Confirm that setting is available.

Some settings and features do not work with every cycle. If the button works on some cycles but not others, this is normal. See the appendix in your user manual for which settings can be used with each cycle on your model.

 

Make sure the power cord is plugged in.

The outlet needs to be a well-grounded, 120V, three-prong outlet, protected by a 20-amp circuit. To confirm the outlet is working, plug in something else, like a lamp.

 

Check the power cord is not damaged.

If the power cord is damaged, visit our Support Center to request service.

 

Verify the laundry room has its own dedicated circuit.

Your washer and dryer will typically share the same circuit, although electric dryers require a 240V outlet that a washer cannot use. Do not have any other devices on the same circuit as the washer and dryer.

 

Check if the circuit breaker has been tripped.

Tripped circuits often look like they're on (see the lowest circuit in the image). To be sure, switch the circuit off, then back on again.

 

Make sure the washer is not plugged into a surge protector.

Samsung does not recommend using surge protectors with our washers.

 

Unplug the washer for 60 seconds, and then try again.

 

Note: Make sure that you are quickly pressing the button down instead of holding it down

 

If the above troubleshooting steps didn't help, here are some service options:

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service processed. 

- If you're within the one year warranty, you can Private message one of our moderators to have service set up. https://bit.ly/2tWAAvS 

- If you're OUT of warranty, you the following link to locate a service center in your area by using the link below

http://www.samsung.com/us/support/service/location

 

 

 

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Constellation

Re: Washer Won't Start

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What was the issue with this washer? Have same problem where it turns on and won’t start “dings” when pressing and screen gets stuck on saying “off” when turning off.   I am about to work PCB board. ???

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Constellation

Re: Washer Won't Start

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What’s was the solution to this problem? Mine turns on but dings when you press start and when turned off. It says “off” and stays on screen til unplugged. Thanks in advance . ???

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