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JustinWeParty
Asteroid

Washer and dryer

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The washer keeps ripping a wire and not spinning the clothes dry. Have had 3 service visits. The dryer is making a loud thud from the hole in the drum. Poorly made products.

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Samsung Moderator
Samsung Moderator

Re: Washer and dryer

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Could you send us a private message with any transaction numbers that you may have?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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5 REPLIES 5
Ella_Bella10
Astronaut

Try getting new washer and dryers

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Try getting new washer and dryers

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JustinWeParty
Asteroid

Re: Try getting new washer and dryers

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Why would I do that when it's still under warranty?

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Samsung Moderator
Samsung Moderator

Re: Washer and dryer

JUMP TO SOLUTION

Could you send us a private message with any transaction numbers that you may have?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
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Samsung Moderator
Samsung Moderator

Re: Washer and dryer

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Please get back to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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JustinWeParty
Asteroid

Re: Washer and dryer

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I've already had three service calls to my house  They ordered a new part sent to my house. When it breaks again, I'll just fix it myself this time and solder it. As for the drum, pretty sure I'll just be buying a different dryer as I've seen many other people complain of the same issue. The wheels seem to be cracking the drums at the seem overtime. Not very much time either. Very poorly built...

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