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Original topic:

Washer drum tries to spin but wont.

(Topic created on: 12/12/20 7:35 PM)
userkY8AJpa6Ys
Constellation
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Washers and Dryers

 

Washer model number  Wf42h5200ap/a2 

Hello, 

I have a front load inverter drive washer that the drum just moves a little bit then its like the power shuts off to the motor and the weight (one wet towel) goes back to the bottom.   It keeps trying to turn, but doesn't do anything.    

 

Drum spins freely and there are no erroor codes .   Drain pump works, fill valves work.   Also get same result no matter how much weight is in the drum. 

 

 

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SamsungAl
Samsung Moderator
Samsung Moderator
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Washers and Dryers

Take a look at the following link of troubleshooting steps and see if they correct your issue :)

 

https://www.samsung.com/us/support/troubleshooting/TSG01000997/

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service processed.

 

 

You are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent by visiting any mod's profile. http://bit.ly/2sSxapD


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungAl
Samsung Moderator
Samsung Moderator
Options
Washers and Dryers

Take a look at the following link of troubleshooting steps and see if they correct your issue :)

 

https://www.samsung.com/us/support/troubleshooting/TSG01000997/

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service processed.

 

 

You are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent by visiting any mod's profile. http://bit.ly/2sSxapD


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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userFRs9ySGRrW
Astronaut
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Washers and Dryers

Did you figure out a solution?  I have the exact same issue.

 

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