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Constellation

Washer is stuck on spin cycle

My washer is stuck on spin cycle goes down to 5 and then back to 9 I have to power it of if not it keeps on repeating it for ever 

8 REPLIES 8
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Samsung Moderator
Samsung Moderator

Re: Washer is stuck on spin cycle

I do apologize for the inconvenience, can you provide me with your model number?


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Constellation

Re: Washer is stuck on spin cycle

Wf42h5200ap/a2

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Constellation

Re: Washer is stuck on spin cycle

Be honest with all these peple having the same issue.  Tell them it is the PCB that is the problem.  That Samsmug knows about it but refuses to accept responsibility for defective parts that they know are defective.  

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Constellation

Re: Washer is stuck on spin cycle

Nothing described here fixes the issue.  My washer (MDL WA48H7400AW/A2) will not spin in the spin cyce.  It will spin during the wash cycle but not the spin cycle.  This remains constant no matter which wash mode I use.  The problem IS NOT a balance issue, IS NOT a suspension issue, IS NOT a motor issue, it is a PCB issue.  Seems that Samsmug wants me to buy replacement parts for a $1,000 machine that is only a few years old or buy a new machine.  After researching I have found that this is a common problem across several models and affects hundreds of machines, yet Samsmug refuses to acknowlege it or accept any responsibility for the defective PCB.

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Samsung Moderator
Samsung Moderator

Re: Washer is stuck on spin cycle

@user7WziERf0lU

 

Have you tried to clean the pump filter located on the front of the washer bottom left-hand side? There should be a compartment door there. Please clean that out and try to run another cycle.


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Constellation

Re: Washer is stuck on spin cycle

Yes I have cleaned the pump filter and it does the same thing 

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Samsung Moderator
Samsung Moderator

Re: Washer is stuck on spin cycle

Does it show any error codes? How long have you had the unit? You can use the following link to locate a service center in your area to do the repair  http://www.samsung.com/us/support/service/location

 


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Constellation

Re: Washer is stuck on spin cycle

No error code I've had this unit since 2015 

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