We have a top load washer (model WA48J7700AW) that stops whenever it reaches the spin cycle and just sits there. If you hit the start button again, it will resume and finish washing. I went through the diagnosis and got a PC error code which the manual says that the clutch position can't be detected. I tried reseating the connectors for the clutch but that didn't help. I'm wondering if there's something I've overlooked to fix this issue or if the clutch needs to be replaced?
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I understand how this may be frustrating and see that you have tried the troubleshooting steps available, since they did not help this will require service, If the troubleshooting steps did not help above then you have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
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