Original topic:

Washer stops at spin cycle

(Topic created: 07-11-2021 07:45 AM)
useroUTl2NtSgM
Astronaut
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Washers and Dryers

We have a top load washer (model WA48J7700AW) that stops whenever it reaches the spin cycle and just sits there. If you hit the start button again, it will resume and finish washing. I went through the diagnosis and got a PC error code which the manual says that the clutch position can't be detected. I tried reseating the connectors for the clutch but that didn't help. I'm wondering if there's something I've overlooked to fix this issue or if the clutch needs to be replaced?

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Washers and Dryers

I understand how this may be frustrating and see that you have tried the troubleshooting steps available, since they did not help this will require service, If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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1 Reply
Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Washers and Dryers

I understand how this may be frustrating and see that you have tried the troubleshooting steps available, since they did not help this will require service, If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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