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Samsung Moderator
Samsung Moderator

Re: Washer stuck in spin cycle WF45K6500A

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@ useruQaq714wvL This would require service.  I would suggest to reach out to Samsung Canada for further assistance. Here is a link to their contact page: https://www.samsung.com/ca/info/contactus/

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userrOaKNqvbif
Asteroid

Re: Washer stuck in spin cycle WF45K6500A

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Exactly! Samsung probably doesn't want more people to add their washer to the many ever have the same issue with the spin cycle. What's the difference between US and Canada washer it's the SAME MODEL.

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userlXbOPLfaVL
Constellation

Re: Washer stuck in spin cycle WF45K6500A

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After reading all these , I’m sure Samsung has a problem and may contact attorney to see if they need to have a recall on these. I’m having same problem. Was told that a specialist would call me , NO CALL! They sent a sears repair man and stood in front of washer and ran cycle told me off balance and charged me $89 ! Re leveled no help. New pump didn’t fix did all the things everyone else did and didn’t fix😩

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Samsung Moderator
Samsung Moderator

Re: Washer stuck in spin cycle WF45K6500A

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Oh no! Would you happen to have a transaction number that we could look into?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userrOaKNqvbif
Asteroid

Re: Washer stuck in spin cycle WF45K6500A

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I'm taking out to an attorney as well. I have the same issue and the washer is only 2yrs old. I smell another class action suit. 


@userlXbOPLfaVL wrote:

After reading all these , I’m sure Samsung has a problem and may contact attorney to see if they need to have a recall on these. I’m having same problem. Was told that a specialist would call me , NO CALL! They sent a sears repair man and stood in front of washer and ran cycle told me off balance and charged me $89 ! Re leveled no help. New pump didn’t fix did all the things everyone else did and didn’t fix😩


 

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userOT72cL6Twi
Astronaut

Re: Washer stuck in spin cycle WF45K6500A

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Its the motherboard
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Jungstarr
Constellation

Re: Washer stuck in spin cycle WF45K6500A

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Hello all. Same problem here with a WF42H5200AP-HE. Rinse cycles or spin cycles often just keep running forever, time jumping back up. Only had the washer about 3 months. We have an infant in the house (and a toddler) so not sure how we're going to survive. Tried doing a calibration, no change. About to start down the (long and painful) process to try and get it repaired.

 

Anyone from Samsung able to help us?

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Samsung Moderator
Samsung Moderator

Re: Washer stuck in spin cycle WF45K6500A

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@ Jungstarr I would be happy to look into this further. Can you please drop a private message with the full model and serial numbers of the washer: https://bit.ly/2mQxylV

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userCokW8uGOnR
Constellation

Re: Washer stuck in spin cycle WF45K6500A

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Hi Samsung - I am having the exact same problem as described by everyone else here. One load tumbled so long it unraveled my kids’ snowpants. Whom should I should I contact to resolve this?

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Samsung Moderator
Samsung Moderator

Re: Washer stuck in spin cycle WF45K6500A

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You can definitely send us the information here: https://bit.ly/2mQxylV

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