JUMP TO SOLUTION Solved

Original topic:

Washing Machine Continuously Spinning/Rinsing (All Models)

(Topic created: 06-25-2020 06:41 AM)
userOZ8RL6hEby
Constellation
Options
Washers and Dryers

My wife has hated this washer since we got it. Sometimes it works correctly but most often not. It runs on and on with rinse and spin for hours. I have to shut it off and usually put it on the quick wash setting to get it to finish. I saw in your notes that there might be air in the lines. No air! Also reset the machine by unplugging the power and holding the start/ pause button for ten seconds. Neither fixed this issue. She wants it thrown in the ditch but as a life long mechanic I'm sure there must be a cure? Is there any recalls on this washer on this problem? Is there a fix for this issue? Thanks, Frank Ward

307 Replies
SamsungAl
Samsung Moderator
Samsung Moderator
Options
Washers and Dryers

With this being a front load washer, have you cleaned and drained the debris filter and emergency hose?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userC5DaTWDiIQ
Constellation
Options
Washers and Dryers

Thanks, I looked at this today. The filter was very clean. The emergency hose does not seem to be issue either.

0 Likes
Reply
SamsungAl
Samsung Moderator
Samsung Moderator
Options
Washers and Dryers

This is going to require service as the troubleshooting steps didn't work. You can use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userklJJ9ltu0z
Constellation
Options
Washers and Dryers

WA52M7750AW Stuck in spin cycle.  Load is not out of balance - Machine is level - I have recalibrated.

 

It gets down to about 5 min Ur code and goes back to rinse and will run all day.  This unit is only 1-1/2 years old.  Very frustrating.

0 Likes
Reply
SamsungTam
Samsung Moderator
Samsung Moderator
Options
Washers and Dryers

Have you tried to unplug the unit 3-5 mins or turn it off by the circuit breaker? Please feel free to send me a private message with your full model number. I would love to look into this further for you. http://bit.ly/2tCGnGK


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
Reply
MrsJoyful2474
Astronaut
Options
Washers and Dryers

Hi, I own the same samsung washer activewash steam smartcare VRT plus model # WA52M7750A/WA62M7755A what should I do to fix this? Can you please help me? 🤔🤔🤔

0 Likes
Reply
SamsungJam
Samsung Moderator
Samsung Moderator
Options
Washers and Dryers

I would be more than happy to assist with this.  Could you send me a private message with your full model and serial number? http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
Reply
useraEtWkQf5Y7
Asteroid
Options
Washers and Dryers

Did you ever get resolution to this issue?  I have the same model with the same problem...

0 Likes
Reply
userVPZA7xJ5UB
Astronaut
Options
Washers and Dryers

My front load wahser runs down to 4 minutes then jumps up to 9 minutes and repeats.  Sometimes it just gets plain stuck and wont wash or spin.  No codes appear.  What can i do I barely purchased 14 months ago and already out of warranty.

0 Likes
Reply
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Washers and Dryers

I'm sorry to hear that, have you had a chance to try the troubleshooting steps in the link below? 

https://www.samsung.com/us/support/troubleshooting/TSG01000997/

 

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply