My wife has hated this washer since we got it. Sometimes it works correctly but most often not. It runs on and on with rinse and spin for hours. I have to shut it off and usually put it on the quick wash setting to get it to finish. I saw in your notes that there might be air in the lines. No air! Also reset the machine by unplugging the power and holding the start/ pause button for ten seconds. Neither fixed this issue. She wants it thrown in the ditch but as a life long mechanic I'm sure there must be a cure? Is there any recalls on this washer on this problem? Is there a fix for this issue? Thanks, Frank Ward
@userI1VccCFxfQ This normally happens when the washer isn't balanced properly. Since you have stated that the load is balanced, it's possible that it needs service. Mind shooting me a private message with the serial number?
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August 2018 and only recently did we notice that no matter how small or large the load, the washer will run for hours stuck between rinse and spin. I tried the Smart Care, no errors detected, I self cleaned, cleaned all filters... tried rinse and spin only with or without clothes inside. All gives the same results. The time will decrease up to 7 min and jump right back at 20 min until the machine gives up. What is wrong? What can we do?
Have you checked if the unit is leveled? Over time it is possible for a washer to become unlevel from excessive use. Also, have you attempted to run a re-calibration mode on the unit?
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In our case, a wire was disconnected from the balance sensor and that’s why it would rinse and spinse forever, trying to balance the load. A technician came and changed the cable, it took one hour total and now it works perfectly fine.
