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userOZ8RL6hEby
Constellation

Washing Machine Continuously Spinning/Rinsing (All Models)

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My wife has hated this washer since we got it. Sometimes it works correctly but most often not. It runs on and on with rinse and spin for hours. I have to shut it off and usually put it on the quick wash setting to get it to finish. I saw in your notes that there might be air in the lines. No air! Also reset the machine by unplugging the power and holding the start/ pause button for ten seconds. Neither fixed this issue. She wants it thrown in the ditch but as a life long mechanic I'm sure there must be a cure? Is there any recalls on this washer on this problem? Is there a fix for this issue? Thanks, Frank Ward

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Samsung Moderator
Samsung Moderator

Re: Samsung VRT front load washer spin issues

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If troubleshooting has been unsuccessful, repairs are recommended. Can I have your full model code and serial number via private message?

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137 REPLIES 137
Samsung Moderator
Samsung Moderator

Re: Samsung VRT front load washer spin issues

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If troubleshooting has been unsuccessful, repairs are recommended. Can I have your full model code and serial number via private message?

View solution in original post

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useruKwL4v1QIC
Constellation

Re: Samsung VRT front load washer spin issues

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I have the same problem, my washing goes on for hours and hours. Can someone help me?

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userNf1fF1FGud
Constellation

Re: Samsung VRT front load washer spin issues

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I have WF337AAG/XAA washer. I have replaced bearings, motor, spider gear, balance rings.  When I put in service mode and do spin test, it ramps up to about 90rpm and then just stops with no error codes.  What is causing the spin to stop in the spin test?  When washing it tries to spin, the dings and reverses and gets stuck trying to spin.  Help on what else to check please. 

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Samsung Moderator
Samsung Moderator

Re: Samsung VRT front load washer spin issues

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If you would like assistance on what to check for you can locate a service center in your area by using this link : http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userNf1fF1FGud
Constellation

Re: Samsung VRT front load washer spin issues

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I am in Iowa, the link only gives me a location in California 

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Samsung Moderator
Samsung Moderator

Re: Samsung VRT front load washer spin issues

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It does this even when you put in your zip code? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userNf1fF1FGud
Constellation

Re: Samsung VRT front load washer spin issues

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It says no results when I use my zip code. 

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user47UXZ4pOgL
Constellation

Re: Samsung VRT front load washer spin issues

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Can you send me a link for a private message. We have had our machine for 3 months and it's driving us crazy. Will not spin will has large load such as comforter or sheets. Just keeps refilling and the says unbalanced. We have reset and tried rearranging the tub but nothing works. 

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Samsung Moderator
Samsung Moderator

Re: Samsung VRT front load washer spin issues

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Hey! Thanks for reaching out, can I get you to send me a private message with your model number and serial number?

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