Samsung – Samsung Top Loading Washer
Model Number WA456DRHDWR/AA
Spin Cycle Failure
We just bought a home and inherited a Samsung Washer Dryer combination. Surprise the washer is part of a recall! Second surprise according to Samsung customer service it has been worked on before. So into the breach to do battle with the “Customer Service” lines. urprise
Making calls today for the same issue with the spin cycle. The washer will wash but gets locked in a failed spin cycle giving me the Code “dc” for an unbalanced load. I remove and re distribute items, to balance the load and it restarts the spin cycle again.
First call with the Phone help line was good connection, did some troubleshooting and it seemed problem was fixed running the washer empty. When I put in a load of underwear, same code, same issue, rebalance load same code.
Second Call not so much…..there was so much background noise it was very difficult to hear the service person trying to help me. Person was polite but the noise was very problematic.
We had an impasse regarding scheduling a date for service. The young lady kept asking me for a date to schedule a service visit, and did not understand the concept of “Next Available date”. Finally, after I told her we had no underwear and need service today she admitted to me that she couldn’t schedule the appointment, all she was able to do was transfer me to another number, to schedule service.
She transferred me and after being on hold for 35 minutes with NISUSA I hung up as more than 30 minutes on hold is my limit. I then redialed the 800 number and once again on hold for 30 minutes listening to crappy music. Still no resolution.
So now I have a broken washer, no clean underware and lots of frustration.
I can understand your frustration. If you would like for us to take a look at this, feel free to send us a private message to the link.
My washer did the same thing as all of the others. It made a loud noise and filled up with smoke. It was on the final rinse & spin. Is this a know problem since I have read so many others with the same problem? What’s the fix like?
We are sorry to hear about this. Please send the serial number to this PM Link.
Model: WZ400PJHDWR/AA Our top loader has two problems: one, it becomes unbalanced very easily, even with a small load (delicate and normal cycles) and a "dc" error is generated. Also, when it gets to the 16 minute mark on a "Normal" load spin cycle, it switches back to rinse continuously. This same behavior happens on other cycles, but the timing is slightly different.
We tried to fix the unlevel issue by adding padding on the sides, but the spin/rinse issues remains and we can't seem to workaround that issues any longer.
Thank you for that.
The door is not detected as closed and locked.
Check that the latch is securely fixed, laundry or other items are not caught in the door, and the door is closed and secured correctly.
FlexWash washers will give a 1dC4 error if the rubber button next to the latch for the upper washer is missing. In this case, service is not required, and replacing the button will fix the error.