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Samsung Moderator
Samsung Moderator

Re: Top load WA400 spins and rinses continuously, unbalanced load

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Can I have you doublecheck your model code for me?

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user1CWxDkOvqx
Astronaut

Re: Top load WA400 spins and rinses continuously, unbalanced load

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Samsung Moderator
Samsung Moderator

Re: Top load WA400 spins and rinses continuously, unbalanced load

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Thank you for that.

 

The door is not detected as closed and locked.

Check that the latch is securely fixed, laundry or other items are not caught in the door, and the door is closed and secured correctly.

FlexWash washers will give a 1dC4 error if the rubber button next to the latch for the upper washer is missing. In this case, service is not required, and replacing the button will fix the error.

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user1CWxDkOvqx
Astronaut

Re: Top load WA400 spins and rinses continuously, unbalanced load

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The lid locks and is secure. That has never been an issue. No error messages have occured with the spin/rinse repeat issue. I don't believe I have any buttons missing.  The machine just spins and rinses and spins and rinses. Can you provide further assistance? 

 

I have already submitted a recall fix for the unbalance issue. 

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user1CWxDkOvqx
Astronaut

Re: Top load WA400 spins and rinses continuously, unbalanced load

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My model number is WA400PJHDWR/AA 

 

(I am not sure if you saw the photo of my model and serial numbers I posted earlier. I guess it was against the terms of service and was deleted. )

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Samsung Moderator
Samsung Moderator

Re: Top load WA400 spins and rinses continuously, unbalanced load

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I have the info from the picture. Just to clarify, did you have the recall repair or are you waiting for it now?

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user1CWxDkOvqx
Astronaut

Re: Top load WA400 spins and rinses continuously, unbalanced load

JUMP TO SOLUTION

Just this morning (after I posted the original issue here), I submitted the recall repair for which I believe is for the unbalance issue. Does the recall for my machine also include the spin/rinse/repeat issue as well as the unbalance issue?   All I know on that is that I have my repair tentatively scheduled and perhaps a repair kit on the way, but I don't know if that fix will address both my issues with the machine.  I don't have any parts, nor I have spoken to anyone technician regarding the repairs as of yet. Will the recall fix address both issues? 

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Samsung Moderator
Samsung Moderator

Re: Top load WA400 spins and rinses continuously, unbalanced load

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Can I have your email address via private message?

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userI1VccCFxfQ
Constellation

Re: Top load WA400 spins and rinses continuously, unbalanced load

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Can I also see the fix for this issue 

 

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usermHFr2JLqT9
Astronaut

Re: Top load WA400 spins and rinses continuously, unbalanced load

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I am also having this issue.  Can I please have the fix for the issue?

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