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Will M
Asteroid

Washing Machine Locks, Unlocks and won’t start

Samsung front loader drains, locks door then unlocks.  Won’t start, just gives hourglass symbol. Replaced door lock assembly and that didn’t solve problems. Just had balance repaired in December. Very frustrating. 

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Washing Machine Locks, Unlocks and won’t start

@Will M Have you cleaned and drained out the debris filter at the front bottom left of the washer?

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Will M
Asteroid

Re: Washing Machine Locks, Unlocks and won’t start

Yes

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Samsung Moderator
Samsung Moderator

Re: Washing Machine Locks, Unlocks and won’t start

@Will M Have you checked the circuit breaker and the power outlet to make sure that it is still working itself? And that there aren't any damages to the power cord?

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Will M
Asteroid

Re: Washing Machine Locks, Unlocks and won’t start

Yes. As per original post, the washer drains door, locks unlocks and displays hourglass. All things that require power.  Circuit is fine. 

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Samsung Moderator
Samsung Moderator

Re: Washing Machine Locks, Unlocks and won’t start

@Will M At this point, service would be recommended since all the troubleshooting as been completed. You can locate a local servicer at http://www.samsung.com/us/support/service/location.

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Will M
Asteroid

Re: Washing Machine Locks, Unlocks and won’t start

Last service cost us $200. And the machine is less than five years old. How much could this cost?

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Samsung Moderator
Samsung Moderator

Re: Washing Machine Locks, Unlocks and won’t start

@Will M We don't have access to the service center's price ranges. You would need to contact them for quotes. If you have an extended warranty through your retailer, however, I suggest going to them for service. 

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