We are sorry to hear about this. Please send the model and serial numbers to this PM Link.
Wow! Rust on top of my WA48H7400AW/A2 Samsung washer is progressing to point of un-useability. These models had spin/top explosion issues and now this. Bits of rust are constantly entering the tub and damaging clothes and perhaps the inside mechanism of the machine. I am extremely dissatisfied.
How will Samsung rectify this?
Based on what you are describing it seems like it is a problem with the bleach tray/dispenser. I understand how frustrated you must be with the washer but I suggest you call 1-800-SAMSUNG to troubleshoot and escalate the situation for an appointment with a service technician.
Hope this helps!
My top loader also has significant rusting. I had the initial recall repair performed, so the top of the machine wouldn't fly off. I've spent so much time on the phone with Samsung, with no help regarding the rust. It has reached the point I'm worried about the rust damaging my clothes during the wash cycle. Please help!!!!!!
I would like help with this. Could you send me a private message so that I can get some additional information from you? http://bit.ly/2ihPL97