Based on the model and serial number provided it looks like your unit may be affected by a recall. To determine if you have an affected washing machine and to seek more details, please visit http://www.samsung.com/us/TLW or feel free to call us at 1-866-264-5636. Monday through Sunday, 8:00 am to 10:00 pm Eastern Time. Having the recall repair will give you an additional one year warranty and will cover any additional repairs needed to the unit.
If you have any questions or concerns feel free to send me a private message ----> http://bit.ly/33ipYnO
I am having the same problem with my washer. We have stopped adding bleach to the bleach dispenser but the condition is getting worse. We are starting to notice rust spots on some of our towels and clothing.
I would like to see if Samsung is offering any assistance for others with this problem.
We have a top loading washing machine purchased in 2016-2017, the inside top started to rust around the soap dispenser and the bleach dispenser. The soap dispenser actually has a lot of rust to the point where it is flaking off, the bleach dispenser has rust spots all around it but not the heavy rust. Any solutions would be helpful.
My washing machine is horrible. After fixed recall for balancing issues, the lid is now rusting and cracking. Never did i have a rusty washing machine before. Used to use whirlpool and never had an issue lasted me years. Bought a Samsung washer and dryer and already had dryer fixed once and now lid is rusted and peeling and clothes smell like mildew.
Oh no! Please send a private message with the full model code and the serial number of the washer so I may look into this further for you. http://bit.ly/2XERsky
I'm getting rust sediment at bottom of Samsung washer after every cycle.I have run the cleaning cycle over 10 times as directed and I'm still encountering the issue.Has anyone heard if there is a class action lawsuit being initiated?
I'm sorry to hear that, can you send me a private message with your full model and serial number and pictures of your symptoms?
Our Samsung washer started to rust around the detergent dispenser within 2 years. Customer Service was no help - they explained to me how rust forms and told me they understood why I thought a washer should last more than two years but offered no remedy. Of course, the supervisor was also unavailable. DO NOT PURCHASE A SAMSUNG WASHER unless you plan on replacing it within 2-3 years.
We are sorry to hear about this. Please send the full model and serial numbers to this PM Link.